Remote Licensed Customer Service Representative

Licensed Insurance Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!   

Location: Remote  

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

Job Overview 

As a Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! We cover all the training, testing fees, and state licensing requirements to help you launch your insurance career. 

 

Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat. 

Why You Should Join Us 

• Competitive Compensation $15- $19/H
• Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed. Must have open availability during operating hours, full-time only.
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. 

What We’re Looking For

• Must be at least 18 years old. 
• High school diploma or GED equivalent required. 
• Preferred 6 months to 1 year of relevant work experience. 
• Must have open availability during operating hours. 
• Professional customer service aptitude is essential.   

Key Skills

• Customer Service Aptitude: Strong skills in delivering exceptional service. 
• Reliability: Consistent dependability and responsibility. 
• Critical Thinking: Ability to assess situations and develop empathetic solutions. 
• Service-Oriented: A personal drive to serve others with compassion. 
• Organizational Skills: Strong organizational abilities are crucial for success in this role. 
• System Navigation: Ability to navigate system tools to search for answers & information 
• Self-paced Learner: Ability to independently study and successfully pass the state insurance exam following comprehensive paid training provided by Foundever, which includes coverage of the exam fee.

 

Home Setup Requirements

• Must be at least 18 Years of age

• Must have HS Diploma or GED equivalent

• Preferred 6 months - 1 year of relevant work experience

• Must have open availability during hours of operation

• Professional customer service aptitude

• Basic conflict resolution skills

At Home Requirements:

• Provided Equipment: Foundever will ship necessary equipment, including a headset after you pass your state exam. 
• Internet Requirements: A hardwired high speed internet con