PATIENT ACCESS REPRESENTATIVE

Job Details

Job Location: Colorado Springs, CO 80907Salary Range: $18.00 - $21.00 Hourly

At Peak Gastroenterology, we are committed to providing compassionate, patient-centered care. Our team is passionate about improving the digestive health and overall well-being of our community. We are currently seeking a detail-oriented, friendly, and dependable Patient Access Representative to join our front office team.

Why Peak Gastroenterology?

• Competitive market pay: $18-21 DOE
• Great health insurance benefits
• Generous 401k matching program up to 5%
• Paid time off and paid holidays
• Retirement plan options
• Meaningful work that impacts patient care and comfort
• and so much more...

Position Summary:

The Patient Access Representative plays a key role in creating a welcoming environment for patients and ensuring smooth daily operations at the front desk. This position is responsible for scheduling appointments, verifying insurance, collecting co-pays, and supporting patients with check-in and check-out processes.

Key Responsibilities:

• Greet patients and visitors in a warm, professional manner

• Educate the patient regarding procedure prep, insurance requirements and billing

• Obtain copies of insurance cards and verify insurance eligibility 

• Collect and post payments, co-pays, and deductibles

• Assist patients with new patient paperwork and answer general inquiries

• Maintain accurate patient records and update demographic information

• Coordinate referrals and communicate with external providers

• Support other administrative duties as assigned

• Ensure reception area is ready for each working day and open the facility for business each day. 
• Secure the building at the close of each business day.

Qualifications

• High school diploma or equivalent

• Minimum of 1 year of customer service experience

• Experience in a healthcare setting preferred

• Proficiency in MS Office

• Knowledge of medical terminology 

• Strong communication and customer service skills

• Ability to multitask in a fast-paced environment

• Proficiency in EMR systems (eClinicalWorks, Epic, or similar preferred)