Senior Parts Identification Specialist (Customer Support)

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

A Typical Day

• Deliver high-quality customer service by effectively communicating part information in a professional and friendly manner
• Complete 45-65 cases and/or Live Chats from our Parts Town supported manufacturers.
• Interact with internal customer service team members, customers, manufacturers, and service providers via chat, cases submitted via Salesforce, and email
• Utilize equipment manuals, technical diagrams, parts listings, portals/remote desktop applications and manufacturer contacts to identify part number information
• Supporting the entire life cycle of escalated parts identification requests from open to close, while effectively communicating updates to involved parties

To Land This Opportunity

• • • You have 1-3 years of experience at Parts Town
    • Your passion for customer service and problem-solving is unmatched!
    • You take pride in your attention to detail and ability to multitask without sacrificing accuracy
    • You are confident in communicating via the phone and through the computer and are fluent in English (both written and verbal) 
    • You are well-versed in Salesforce, Bloomfire, and the team-specific manufacturer lookups and BOM systems
    • If you are cross-trained in both Hot and Cold commercial food equipment – that’s a real bonus!
    • You have a strong desire to learn, grow, and challenge the status quo
    • Meeting and collaborating with teams across the company excites you
    • You're available to work M-F from 9:00 AM - 5:30 PM CST/10:00 AM - 6:30 PM EST or 9:30 AM - 6:00 PM CST/10:30 AM - 7:00 PM EST

About Your Future Team