Medical Manager, Community Medicine

Summary:

Who we are:

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you’ll do:

As the Medical Manager (MM)—Licensed Veterinary Technician (LVT) at the Community Veterinary Clinic (CVC), you’ll be a vital member of our veterinary medical team. You’ll support two program functions–spay/neuter surgery and primary pet care, which provides preventive and basic veterinary care–for pet cats and dogs living with their families in ASPCA focus areas and animals in the care of the rescue community. Throughout the day, you’ll be responsible for leading the veterinary technician team in technical skills, client communication, assisting the veterinarian and other medical team members, animal handling, preparing animals for surgery, entering medical records, and monitoring patients while they are under anesthesia. You’ll work closely with other Medical Managers at the clinic to coordinate the flow of work throughout the day and the cooperation between their teams and to support each other.

What you’ll get:

• Work/life balance:
  • paid vacation time to relax
  • paid sick time to heal
  • three paid continuing education days and a CE stipend to keep your skills sharp
  • ten paid holidays to observe
  • plus - paid personal time to celebrate what and when you like

• Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)
• Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a leader
• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Work Schedule and Location

• This is typically a Monday – Friday, 8 hour schedule with flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required.
• This is an on-site position at the Community Veterinary Clinic.

Responsibilities:

Responsibilities include but are not limited to:

People Management (40%)

• Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and feedback; seek counsel with People Partner as needed
• In collaboration with the Medical Manager—SVA, oversee and monitor the quality of all aspects of nursing care at the ASPCA’s CVC and adhere to CM’s standard operating procedures and guidelines
• Coach staff on efficient clinic flow and technical skills including intubation, bladder expression, catheter placement, anesthesia monitoring, and emergency procedures. Provide coaching and feedback to staff in real time.    
• Ensure technicians follow all CM protocols for handling and dispensing controlled drugs. Monitor and check all drug logs for accuracy and completeness. 
• Ensure that all team members have received training and mastered the skills to handle patients in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals
• Instill the guiding principle that everyone can – and should – actively support the animals’ behavioral and mental health in everything they do
• Coach technicians and assistants to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach
• Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and fost