AVP, Food & Beverage

ABOUT US

Silversea Cruises is the leading ultra-luxury and expedition cruise line—acclaimed for both its all-inclusive lifestyle offering and its global destination portfolio. Silversea’s guests travel deep into over 900 destinations across all seven continents, enjoying a curated selection of immersive experiences in the world’s most remarkable places. Among the most comfortable and spacious ships at sea, each of the cruise line’s ships enjoys an atmosphere of elegance, conviviality, and whispered luxury.

 

POSITION OVERVIEW

This position is responsible for setting and providing strategic leadership in the culinary, restaurant and beverage operations throughout the ultra-luxury Silversea fleet. The AVP, Food & Beverage leads, directs, manages and supports the entire Food and Beverage Operations team shipboard, shoreside in the execution of the company’s F&B operations and ensures the highest level of guest satisfaction and F&B key performance indicators (ratings and revenue) with the company’s related products and services. This includes but is not limited to leading the strategic efforts to drive the development, implementation and maintenance of the culinary programs for the Silversea brand, as well as leading the F&B Operations team, which encompasses restaurant operations, beverage operations, wine programs, product development, cost control, supply chain, waste and inventory management. It also includes strategic oversight for F&B specifications, special projects, quality, food delivery, bar operations, mixology, SALT, training and recruitment of a diverse staff. The position is based in Miami, Florida.
 

 

RESPONSIBILITIES

• Provides overall leadership in the design, implementation and execution of the company’s F&B operational standards and procedures, ensuring the highest level of guest satisfaction related to the guest F&B experience.
• Works closely with Executive team to set strategic goals and drive the culinary and beverage vision fleetwide.
• Devises and implements strategies to ensure a continuous improvement trend in F&B guest feedback metrics and KPI scores.
• Continuously evaluates operational performance and establishes and implements strategies to improve the efficiency and quality of the F&B operation through the analysis of internal and guest feedback, and other established performance metrics.
• Provides leadership and guidance and ensures the overall effectiveness of company training procedures for the entire onboard F&B team to ensure the highest level of guest satisfaction and eliminate guest service breakdowns.
• Provides consistent leadership and support to entire shipboard F&B team, including F&B directors, executive chefs, restaurant operations managers, beverage operations managers and related personnel.
• Facilitates consistent, candid and constructive communication with all shipboard personnel to maximize leadership development and maintain a results-oriented focus.
• Maintains constructive relationships with shipboard Masters, hotel directors, and other shipboard and shoreside leaders to enable optimal performance and results for the entire F&B organization.
• Leads the development of recipes, product improvement strategies, and innovative F&B items and experiences to positively impact overall guest satisfaction.
• Collaborates with product development team, coordinating resources, timing and budget controls.
• Works with Hotel Operations and Marketing teams in planning and execution of successful product launches.
• Oversees and supports fleetwide Dining Administration, which is responsible for the Specialty Restaurant & Inventory, onboard acti