Staff Experience Manager
Loyola Marymount UniversityAbout the role
The encouragement of learning
The education of the whole person
The service of faith and the promotion of justice
Under the direct supervision of the Director of Enterprise Applications Solutions, the Staff Experience Manager provides leadership and strategic direction for the staff digital experience, ensuring that administrative and operational systems, such as Workday, Adaptive Planning, and related platforms, deliver efficient, cohesive, and user-centered experiences. This role oversees the lifecycle of technology services that enable staff success, including process optimization, vendor management, system consolidation, and continuous improvement. The Staff Experience Manager leads, develops, and holds accountable a cross-functional team of Product Strategists and Application Support Analysts. They partner with Human Resources, Finance, Payroll, and other administrative offices to align systems, processes, and outcomes with institutional goals. The incumbent also plays a key role in university committees, contributing to governance alignment, digital transformation, and the continuous improvement of ITS operations and service delivery.
Lead Staff Experience Solutions: Deliver end-to-end technology and service solutions that strengthen staff productivity, satisfaction, and operational effectiveness.
Strengthen Cross-Functional Delivery: Partner with Application Development Services, Data Services, and the PMO to deliver seamless, integrated solutions for staff-facing services.
Drive Staff Experience Strategy: Develop and execute a comprehensive staff experience roadmap that aligns technology, processes, and user experience improvements.
Champion Inclusive & Accessible Services: Promote accessibility, inclusion, and continuous improvement to uphold high standards of staff experience and service.
Represent Staff Experience in Governance: Serve as the ITS and Staff Experience representative on committees, governance groups, and institutional task forces.
Develop High-Performing Teams: Coach and develop Product Strategists and Application Support Analysts to build capability, improve performance, and support professional growth.
Conduct Performance Evaluations: Complete regular and structured performance appraisals that provide clear, actionable feedback to support employee development and accountability.
Implement Performance Management Practices: Establish and execute performance standards and metrics to ensure service quality, responsiveness, and alignment with institutional goals.
Streamline Staff Processes: Partner with HR, Finance, and administrative offices to reduce manual work, increase automation, and enhance business process efficiency.
Oversee System Discovery & Documentation: Lead proactive discovery and documentation of administrative systems to improve visibility, governance, and operational alignment.
Lead System Consolidation & Cost Optimization: Identify system redundancies and drive consolidation strategies that reduce costs and improve operational efficiency.
Enhance ITS Operations & Collaboration: Work with ITS leadership to improve internal processes, strengthen operational coordination, and elevate service delivery.
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