Data Analyst I - UHC Cove

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

UnitedHealthcare is seeking a Data Analyst I to join our Consumer Operations Vital and Experience Hub (COVE). COVE monitors member experience, provider experience, and core operational experiences, with a focus on early detection and resolution of issues and data driven decision making across multiple lines of business.

As a Data Analyst I, you will be responsible for supporting and refining tools to analyze complex operational data, generate actionable insights, and contribute to advanced analytics solutions, including AI/ML enabled use cases, in support of multiple lines of business and shared services organizations.

This position is hybrid, with a minimum of 4 days per week in office at the 9700 building in Minnetonka, MN.

Primary Responsibilities:

• Query and integrate data from multiple sources for the building and ongoing support of dashboards and analyses that surface insights and opportunities
• Support the full analytics and data solution lifecycle, including research, proof of concepts, design, development, testing, deployment, and ongoing maintenance
• Analyze operational and experience data to identify opportunities for process improvement, cost optimization, and experience enhancement across consumer, provider, and core operations
• Work with diverse data sources including NPS trends, consumer and provider verbatims, digital portal interactions, and critical operational metrics
• Collaborate with cross functional partners to define business problems and develop analytic solutions
• Apply data storytelling techniques to clearly communicate findings to technical and non technical audiences
• Contribute to team and organizational growth through knowledge sharing, collaboration, and continuous self development

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience in analytics, statistics, computer science, or related analytical roles
• 1+ years of hands on experience in data analysis, data driven investigations, data visualization, and insight generation for operational or leadership audiences
• Experience building analytics solutions using business intelligence tools such as Power BI, Tableau, or equivalent
• Proficiency in SQL
• Proficiency in Excel and Microsoft Office tools
• Must live in the state of Minnesota and have the ability to work in the Minnetonka office an average of four (4) days per week

Preferred Qualifications:

• Experience with cloud-based analytic services such as Snowflake or Databricks
• Experience working with large scale datasets, including terabyte level data
• Experience with Python
• Healthcare or health insurance industry experience
• Proven ability to create and deliver presentations to various levels of leadership
• Proven excellent analytical and problem-solving skills including the ability to identify root causes and recommend solutions
• Proven ability to work well under pressure in a fast-paced environment while demonstrating high level of maturity

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live heal