Business Banking Market Manager - Executive Director

If you are a proven leader, enjoy building relationships, and providing support to your team and clients, then a role as a Market Manager is for you.

As a Market Manager in Business Banking, you’ll have an obsession for helping our clients, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Our Business Banking segment serves the banking needs of businesses with $1 million to $20 million in revenue. The Market Manager will lead teams of Area Managers who manage Business Relationship Managers (BRM) in developing new business and deepening existing relationships to position Chase as the primary bank for our clients.

Job Responsibilities

• Oversee the Business Banking relationship development activities of an assigned market which consists of several teams of Area Managers who manage Business Relationship Managers in a geographic area
• Provide leadership, management, support, direction, and guidance to Area Managers and their teams in deepening existing client relationships and developing new business while focusing on relationship-building, client experience and risk management
• Manage performance of each team, holding all Area Managers accountable for achieving business priorities with a focus on client experience and risk management, and building, retaining, and developing diverse and inclusive teams of top talent
• Manage the market’s revenue and profitability and monitor adherence to credit quality, regulatory requirements and risk protocols; utilize reporting and metrics to identify and respond to trends, opportunities, and issues; stay abreast of regional economic and business climate, political and competitive landscapes
• Coach Area Managers on leading their teams in relationship management, prospecting, profitability, client experience, and risk management; provide support and identify avenues to resolve non-routine business issues such as product pricing, loan structuring and sponsorship, client relationship challenges, and management issues
• Foster a One Chase, client-centric environment by building collaborative relationships at all levels within Business Banking and across lines of business - Chase Wealth Management, Home Lending, Branch Teams, Commercial Bank, Private Bank; promote partnership and teamwork within the market to ensure clients’ business and personal financial needs are met; effectively manage conflicting interests, keeping client and business needs foremost
• Represent bank in a community leadership capacity such as regional non-profit boards

Required qualifications, capabilities, and skills

• Minimum of 10 years’ experience in a business banking relationship management role with at least 5 years leading a team in producing consistent results with a focus on client experience and risk management
• Comprehensive knowledge of deposit and cash management products and service
• Strong communication skills with individuals at all levels, internally and externally
• Manage and lead with vision and purpose, deal with ambiguity and orchestrate change
• Analyze reports, metrics and other data to identify trends, issues and opportunities
• Strong market-wide business network; viewed as a leader in regional community organizations with demonstrated business acumen and proven ability to build collaborative relationships across the organization and influence others to achieve desired outcomes
• Some travel required, depending on geography of the market and for key leadership meetings and training

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field, or equivalent work experience
• Highly proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint
• Expert knowledge of business, credit underwriting with commercial credit training

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to me