Client Service Network Engineer (Remote in US)

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. 

We don’t solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need an experienced Network Engineer to join our Service Delivery Team. If you love to solve problems and add value, please consider what your typical days might look like… 

• Serve as an escalation point for Tier 3 System Administrators.
• Lead troubleshooting and decisive problem resolution for recovery of network functions from failure or degradation, including switching, routing, telephony, and telecom circuitry with both on premise infrastructure and public cloud where applicable. 
• Diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion. 
• Perform root cause analysis to eliminate reoccurring incidents.  
• Provide on-call support as needed. 
• Work with clients to interpret, clarify, and implement change requests on network-related solutions.  
• Interface with vendor / manufacturer technical personnel for client problems that cannot be resolved effectively. 
• Communicate with clients, keeping them informed of progress and notifying them of impending changes or agreed outages. 
• Provide technical assistance, training, and mentorship as needed to other technical resources including end-users and staff. 
• Institute monitoring and alerting across all networks with automated and documented escalation procedures. 
• Administer and maintain site infrastructure, including network connectivity, and Internet access. 
• Respond to emergency network outages in accordance with business continuity and disaster recovery plans. 
• Monitor and identify network capacity and performance issues to maximize efficiency of company communication systems. 
• Review customer operations for improving business process opportunities.
• Establish standards for LAN, WAN and WLAN devices and associated connectivity.  
• Configure and support physical and virtual network devices, while maintaining accurate network documentation. 
• Deliver assigned operational commitments to customers, utilizing the entire customer team as necessary and as agreed upon with the Systems Administrator Manager. 
• Assist with small projects and client onboarding/offboarding.

Qualifications

• 5+ years of experience in routing, switching, and load balancing
• Bachelor’s degree in a relevant field or equivalent practical experience
• Technical Certifications such as CCNA, CCNP, BCNE, NSE6, JNCIE, ACDP, etc. are highly desirable 
• Expertise with network systems, standards (LAN, WAN, MPLS, SD-WAN) and protocols such as EIGRP, BGP, OSPF 
• In-depth knowledge of network security including NGFW, IPS, IDS and VPNs
• Cloud Networking experience (Azure required, AWS, Google) 
• Experience planning, designing, and deploying network architectures 
• Proven ability in network capacity and performance planning and monitoring
• Thorough understanding of 802.11 principles
• Strong ability with end-user device connectivity 
• In-depth knowledge of QoS and traffic shaping 
• Knowledge of 802.1X implementation strategies 
• Proven ability to analyze and solve network incidents 
• Experience in executing medium-to-large-sca