Sr Cloud Engineer

Company Description

OUR STORY

Let’s be honest: there are lots of people out there doing what we do. We’re just not convinced they’re doing it right. Businesses are hungry for innovation and opportunity, but not at the cost of their independence. At Ollion, we’ve connected companies and capabilities around the world to help ambitious organizations make the most of their transformation and leave the status quo in the dust.

WORKING AT OLLION

Innovation is risky. It demands bold steps and big questions, but that’s the price of making change. We’ve got our head in the cloud and two feet on the ground, channeling tech’s endless potential towards a single goal: making a world of difference. And we’re building a global team to do just that— a team capable of making game-changing breakthroughs without ever losing sight of the people it will impact. This is more than consulting. This is the change you can be.

THE OLLION DIFFERENCE

At Ollion, we’re all in on your independence. Our teams are seasoned. Our solutions are straightforward—sometimes even groundbreaking. And our engagements? Exactly as long as you want them to be. We deliver fresh thinking and hard-earned insight in a way that works for you and your customers, arming your organization with everything you need to make your transformation truly mean something.

WORKING WITH OLLION (our clients’ experiences)

Progress matters more than process. Our global team of cloud-native pros is all about creating new and better ways to work—not just by solving your tech challenges, but by using technology to solve your business challenges. We keep the formulas, frameworks, and ten-point plans to a minimum, tackling your most pressing problems with a proprietary mix of good-old-fashioned ingenuity and refreshing humanity.

Job Description

As a Sr. Cloud Engineer at Ollion, you will own the technical relationship with a set of Clients and serve as their technical advocate point of contact for all aspects of their cloud environment, including architecture, operations, and deployments. You will ensure the smooth operation of our managed services, troubleshoot issues, and provide expert guidance to the internal Ollion team and the Client’s team.  You will also serve as the escalation point for all technical issues, ensuring prompt resolution and support to minimize downtime. This position requires an individual who possesses thought leadership and extensive cloud expertise, the ability to communicate the vision and hands-on involvement with a start-up mentality.

Job Requirements

• Lead the design, implementation, administration and overall management of cloud infrastructure for multiple clients

• Perform technical reviews of their existing cloud deployments and provide continuous recommendations to proactively identify and prevent issues

• Consult with Clients to understand their strategic initiatives and provide personalized recommendations to achieve them through the usage of cloud based technology

• Develop appropriate key performance indicators (KPIs) which align to the Client’s attainment of their digital objectives and drive to achieving them

• Identify opportunities for Ollion to deliver more value and expand the partnership with the Client

• Troubleshoot and resolve complex cloud-related issues, working closely with other engineers on your team and the Client

• Ensure a high level of customer satisfaction with each Client engagement

• Lead root cause analysis for business critical outages, joining calls with customers on a frequent basis to assist in live troubleshooting to expedite resolution of the Client’s problems

• Work with security personnel to perform regular security reviews, including identifying and addressing gaps in infrastructure not meeting compliance rules (PCI, SOC2, HIPAA, etc); document systems, processes, and procedures

• Build, enhance, and maintain CI/CD pipelines to support rapid, reliable deployments

• Apply Infrastructure-as-Code (e.g., Terraform, CloudFormation) to automate environment provisioning and configuration

• Implement, troubleshoot, and design container orchestration solutions

• Ability to identify and recommend appropriate utilization of containerized, kubernetes, and serverless solutions

• Ensure that Client specific run-books and documentation is maintained at all times

• Collaboratively develop and maintain policies, standards, processes, and tools that apply to Client account governance and management  

• Maintain knowledge of emerging cloud technologies and trends

• Build automation and effectively utilize Ai to