Lead Practice Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary:

The Lead Practice Coordinator is responsible for the oversight of the front office daily activities for their assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians.  

Compensation: $26.00 - $32.00/hour, plus quarterly bonus/incentive potential

Locations:

• 10 Pearl St 2nd Fl. Port Chester, NY 10573

**Additional travel and remote support to surrounding locations**

Duties/Responsibilities:

Operational Excellence:

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. 
• Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared. 
• General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.  
• Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties 
• Coordinate efforts across Practice Coordinators to ensure KPI achievement. 
• Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director. 
• Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.

Patient Support:

• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes. 
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. 
• Provide support across Practice Group to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, etc.  
• Manage any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.  
• Collect all in-person and telehealth co-payments and account balances at the time of service. 
• Complete insurance eligibility verification, reach out to patients to resolve issues as needed. 

Clinician Support:

• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. 
• Coordinate with clinicians pertaining to any additional patient questions. 
• Support clinician schedules by auditing for appointment accuracy. 

Practice Coordinator Support: 

• Troubleshoot workflow issues and implement workable solutions for Practice Coordinators.  
• Lead onboarding and on-the-job training for new Practice Coordinators joining the organization.
• Ensure front office coverage across the Practice Group. 
• Fill in for any practice coordinator vacancies as needed. 
• Maintain a pleasant, secure, and motivational working environment. 

Required Skills/Abilities:  

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience. 
• Ability to work independently and as a team member. 
• Excellent communicat