Manager, Senior Systems Analyst

Job Summary

The Manager, Sr. Systems Analyst will collaborate with IT and customer teams at all levels to identify, assess, operate and drive continuous improvement of technology and service delivery solutions that achieve business operational outcomes and strategic goals. The Manager will coordinate across various shared services groups within IT and other functions to successfully analyze, align, integrate, operate, optimize, document, and enable new capabilities for Otsuka and our affiliates. The Sr. Systems Analyst core responsibilities include:

• Technical / Service Management
• Technical Analyst
• Configurator
• Subject Matter Resource
• Support of Senior Architect and Architect

At Otsuka, we defy limitations, so that others can too.

We have an unwavering belief in doing more. In transcending expectations. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It’s this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.

We believe that the bigger the challenge, the bigger the opportunity. We are doing everything in our power to live up to our mission of creating new products for better health worldwide in two important therapeutic categories: neuroscience and nephrology.

Job Description

The Manager, Sr. Systems Analyst will collaborate with IT and Business teams at all levels to identify, assess, implement and operate approved technology and service delivery solutions that achieve business operational outcomes and strategic goals. The Manager will coordinate across various shared services groups within IT and other functions to successfully analyze, align, integrate, operate, document, and support IT capabilities for Otsuka and our affiliates. 

Core Responsibilities include but not limited to the following:

• Technical / Service Management: Collaborate and partner with the IT leadership to enable and support strategic programs and projects. Manage business expectations and alignment to business requirements. Develop and present material to gain alignment from functional area colleagues.
• Technical/Service Analyst: Lead the requirement gathering effort, analyze business needs, perform gap analysis, root cause analysis and optimization identification activities.  Work with Senior Architect and Architect to develop business cases with defined solution recommendations and vendor evaluations, evaluate and qualify opportunities, and define measurable business outcomes. Identify opportunities for process and technology improvements, partner with cross-domain teams to execute projects.
• Subject Matter Resource: Provide technical/service delivery working knowledge to assist in evaluating improvements in process and execution.  Sr. Systems Analyst  will maintain awareness of industry trends and provide recommendations to facilitate decision making and have knowledge for at least one functional domain area.
• Configurator: Either possess or develop the capabilities to configure software products within their domain of responsibility. This includes gaining a deep understanding of the product’s functionality and applying configuration skills to support business needs. The ideal candidate will demonstrate strong technical aptitude and a willingness to learn and adapt to new tools and technologies as required.
• Support of Architect, Senior Architect: Assist Principal, Senior and Architect in assigned area with various tasks to include but not limited to building and maintaining the project area portfolio, assessing leading quality platforms to determine which would best meet business needs, and leading and managing demand management, estimation/ prioritization. Participate in the development of annual budgets and periodic forecasts, including managing the IT budget for assigned projects and related technology platforms. Lead technology governance processes and coordinate closely with the IT Portfolio and Project Management Office to drive initiatives.

Qualifications

Knowledge/ Experience and Skills:

• Minimum of 5 years of Life Sciences experience required, with 2+ years in supporting specific function area(s) in an IT technology or service delivery role.
• Insights and knowledge of leading technology trends and best practices which are improving the processes and operational effectiveness in supported areas.
• Working knowledge of key processes within the relevant technology/service delivery area and various regulations governing the pharmaceutical industry.
• Broad business and IT capability awareness with hands on experience using or impl