Community Support Supervisor

Job Description:

Job Title: Community Support Supervisor
Location: Carrollton, Missouri
Department: Adult Community Services
Employment Type: Full-time
Shift: Monday-Friday, 8 am - 5 pm

Job Summary:
Are you a passionate and dedicated Community Support Supervisor looking to make a positive impact in the lives of individuals with mental health and substance use disorders? Join our team! As a Community Support Supervisor, you'll be responsible for the supervision of a team providing care coordination and accessing community resources for individuals with mental health and/or substance use disorders. This function may be accomplished onsite or offsite in the community.

The Community Support Supervisor position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
• Comprehensive Training - Learn and develop skills with our robust on-the-job training
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits

Key Responsibilities:

• Under Director or Vice President’s guidance, establish and maintain effective working relationships with other agencies in the communities served.
• Complete monthly record review for the program, ensuring State Regulatory/CARF standards are maintained as well as monitoring compliance with program and agency Quality Improvement Indicators.
• Follow up with any deficiencies during weekly staffing meetings and assist associates with corrective action.
• Provide oversight for service provision, completing spot checks on accuracy of staff documentation to ensure that services rendered are appropriate and clinically justified based on client/patient need.
• Monitor progress notes for State Regulatory/CARF/the system's regulations, ensuring they reference treatment plans and are entered within the required time frame.
• Ensure Community Support associates are equipped to deliver services in community-based settings and monitor onsite/offsite service delivery.
• Develop annual training schedules for Community Support Specialists; coordinate with Clinical Supervisor for required In-Services and monitor staff completion of annual trainings.
• Complete and review written reports to referral sources as needed in a timely manner.
• Promote integration of clinical, community support, and physical healthcare services, working as a team leader.
• Ensure community support associates represent the agency professionally and maintain contact with clients/family members/referral sources.
• Develop program schedules to respect client rights and responsibilities.
• Coordinate services and collaborate with outside agencies to provide comprehensive services to clients and their families, educating outside entities about provided resources.
• Monitor program budget, reviewing service delivery and management of allocated funds; develop quarterly fiscal projections in collaboration with site management and Program Director.
• Ensure uninterrupted coverage by scheduling associates and managing substitutes during absences; monitor crisis calls occurring outside of program hours.
• Complete associate evaluations in a timely manner.
• Provide clinical direction and supervision, perform corrective coaching, and maintain supervision records.
• Ensure the implementation of all policies and procedures guiding service provision and recommend changes to the assigned Program Director.
• Develop and implement a Quality Management (QM) measurement system to promote continuous improvement.
• Participate in staffing of assessments to ensure evaluations are completed within established time frames.
• Ensure all assigned Community Support Specialists complete treatment plans and quartiles within the designated time frames.
• Demonstrate interest in long and short-term goals and objectives of the company.
• Other duties as assigned by the Executive Team/Executive Team members.

Education and/or Experience Qualifications:

• Substance Use Disorder Programs:

  • Graduate from an accredited college or university with a Master’s Degree in social work, counseling, psychology, psychiatric nursing, or a closely related field, with at least one (1) year of professional experience in the treatment of substance use disorders; OR
  • Graduate with