Sr Manager, Order Management

SR MANAGER - ORDER MANAGEMENT

MOUNTAIN VIEW, CA - HYBRID OFFICE

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

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ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

As a SaaS Sr Manager, Order Management you will play a crucial role in ensuring the successful deployment and ongoing management of our SaaS solutions. You will lead and mentor a team of deployment specialists, overseeing their activities and ensuring they meet performance targets. Additionally, you will actively collaborate with cross-functional teams to drive accurate ARR reporting using our internal developed Billing Application, Salesforce, and NetSuite.

WHAT YOU’LL DO:

• Deployment Oversight:
  • Oversee the entire deployment process, from initial customer onboarding to post-deployment support.
  • Ensure that deployments are executed efficiently and effectively, adhering to established standards and timelines.
  • Troubleshoot and resolve deployment-related issues.
• Cross-Functional Collaboration:
  • Partner with Product, Sales, Deals Desk, Business Operations, Renewals/Customer Success, Invoicing, Legal, and other cross-functional teams to ensure the accomplishment of business objectives and consistent customer success including accurate ARR calculation.
  • Utilize our internal developed Billing Application, Salesforce, and NetSuite to gather and analyze relevant data.
  • Identify opportunities for process improvement and implement best practices.
• Process Optimization:
  • Continuously evaluate and optimize deployment processes to improve efficiency and customer satisfaction.
  • Develop and implement new procedures and tools as needed.
  • Stay updated on industry trends and emerging technologies.
• Reporting & reconciliation:
  • Help reconcile data between multiple systems (SFDC/tableau and BillingApp) through constant monitoring
  • Monthly/quarterly reporting for invoicing and management purposes
• Team Leadership:
  • Manage and mentor a team of deployment specialists, providing guidance, training, and support.
  • Set performance goals and monitor progress, ensuring team members meet expectations.
  • Foster a positive and collaborative work environment.

YOUR QUALIFICATIONS:

• Bachelor’s degree in accounting or finance or a related field.
• Proven experience in SaaS deployment operations, with a minimum of 4 years of experience.
• Strong leadership skills and ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to learn our internal developed Billing Application and proficiency in using Salesforce, NetSuite, and other relevant software tools.
• Equipped with basic knowledge of ASC 606 and understanding how to apply the revenu