Stock Associates (Sale Support) Part-Time III

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

 

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

 

Sample of tasks required of role:

CASH WRAP:

 Greeting the customer with a smile and with eye contact and offering your name

 Interact genuinely and naturally with the customer

 Read cues and determine customers’ needs

 Conduct email/name capture, where permitted by law

 Maintain accuracy when operating POS

 Maintain cash wrap organization and cleanliness

 Suggest multiple add‐ons and sell gift cards

 Maintain cash and POS media accurately and in compliance with Coach policy

 Create lasting impression by genuinely thanking customer and provide reason to return

 Represent Coach brand appropriately

STOCKROOM / WAREHOUSE:

 Receive shipment and transfers

 Scan cartons/transfers, verifying store information is correct

 Communicate all discrepancies to Store Management

 Process shipment/transfers according to Coach standards and timeframes

 Organize and clean store daily; to include offsite / remote warehouse as applicable

 Shift/organize product in the stockroom; react to sell through and make room for new product

 Manage stock levels/product ownership in back-of-house and sales floor

 Prepare and conduct regular cycle counts, as directed

 Participate in store physical inventory counts, as scheduled

 Maintain Company Loss Prevention standards

SALES FLOOR:

 Regularly analyze sales floor to assess replenishment needs

 Replenish sales floor/assigned zone

 React to sell through and execute visual merchandising needs.

 Support sales floor activities, as directed

 Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers

 Respond to customer requests confidently; partner with sales team or Store Management, when needed

 Upkeep housekeeping standards

 

 

Looking for candidates with that are available Sunday & Saturday during our peak traffics days and available during our shipment days during the weekdays.

 

starting pay start at $15 per hour.

 

Hour expectation: Up to 19 hours per week.

 

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requireme