Sr. Corporate Travel Consultant

Overview

 

 

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. 

 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. 

 

 

Responsibilities

The Sr. Corporate Travel Consultant will offer best in class travel consultation to Altour VIP clients. In this role, you will quote and book accurate domestic & international air, car and hotel reservations and be able to multi-task in a fast-paced work environment.

 

This role has a required schedule of Monday-Friday 11:00 AM - 8:00 pm ET.

• Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines.
• Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.
• Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
• Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by ALTOUR with total management awareness and participation.
• Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.
• Is available for and receptive to training opportunities.
• Is Sabre proficient and maintains Sabre skills with relevant training.
• Has knowledge of and understanding of re-routing and exchange processes.
• Stays abreast of technology and industry knowledge, especially with intranet tools provided by ALTOUR.
• Problem resolution to always include management.
• Assists other agents on the account.
• Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation.

Qualifications

• Overall travel industry knowledge and experience
• Essential; Must have excellent communication skills and enjoy working with high level global clientele.
• 7 - 10 years Sabre computer knowledge and proficiency.
• Competent with all aspects of ticketing transactions.
• Proficient with International Itineraries and rate structures.
• Knowledge of online booking tools a must.
• Experienced and comfortable with premium travelers.
• Attention to detail/conscientiousness/flexible
• Problem solving and initiative
• Interpersonal communication and relationship building skills
• Willingness to learn new functions and to enhance existing skills
• Patience and flexibility
• Minimum 7+ Years Industry Experience
• Regular and dependable attendance and punctuality are required.

Leadership Abilities:

• Has strong understanding of own skill set and development opportunities
  • Takes direction, offers suggestions, and asks for appropriate guidance when applicable
• Demonstrates exceptional teamwork
  • Proactively offers support when ability matches need
  • Acts as a leader among peers
  • Thanks peers for support they have provided
• Consistently demonstrates master of the guiding principles in daily work habits
• Ability to provide constructive feedback to peers and leaders when appropriate
• Ability to handle most difficult situations
  • May seek minimal guidance, but generally has solution at hand
  • Able to support peers in decision making
  • Knows when to escalate to a leader
• Strong understanding of key Altour initiatives and employs strong change management skills consistently

Physical Requirements:

• Occasional travel may be required.