Manager, Employee Relations - Center of Excellence

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Leader, Global Employee Relations Center of Excellence

Why We Have This Role

The Leader of the Global Employee Relations Centre of Excellence will be responsible for developing and executing a comprehensive employee relations strategy that aligns with our company's vision, values, and global business objectives. This individual will oversee the creation and implementation of policies and practices designed to foster a positive work environment, minimize risk, and ensure legal compliance across all of our global operations. This role reports to the Global Leader of Business Partnering and Employee Relations.

 

How You'll Find Success

• Oversee the Global Employee Relations Centre of Excellence, providing strategic direction and leadership to a team of employee relations professionals.
• Establish and maintain a deep understanding of labor laws and employee relations practices across various regions and countries to ensure compliance with legal and regulatory requirements.
• Develop, plan, and implement policies and procedures that promote a positive employer-employee relationship and contribute to an overall high level of employee engagement.
• Lead the resolution of complex employee relations issues, including investigations of misconduct, harassment, discrimination, etc.
• Provide expert guidance and support to HR Business Partners, management, and other stakeholders regarding employee relations matters.

 

How You'll Grow

• Design and deliver training programs for managers and Qualtrics’ People Team on key employee relations topics such as performance management, conflict resolution, and employment law.
• Partner with the legal department to mitigate risks and manage employment-related litigation strategies.
• Monitor and analyze trends in employee relations issues, using data to inform decision-making and policy development.

 

Things You'll Do

• Ensure that the employee relations practices are consistent, fair, and aligned with company values and culture across all global locations.
• As a critical Centre of Excellence will  contribute to overall HR strategy and cross-functional initiatives.
• Foster a culture of continuous improvement within the Employee Relations Centre of Excellence, implementing best practices and innovative solutions to enhance service delivery.

 

What We're Looking For On Your Resume

• Bachelor's degree in Human Resources, Labor Relations, Business, Law, or a related field; advanced degree (e.g., MA, MBA) preferred.
• Extensive experience in employee relations, labor law, or a related HR discipline, with a proven track record of successfully leading global employee relations initiatives.
• Broad knowledge of international labor standards and experience navigating complex employee relations issues in a multicultural and multinational business environment.
• Excellent leadership and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.
• Strong analytical and problem-solving abilities, coupled with excellent verbal and written communication skills.
• Proactive, strategic thinker with a high degree of integrity and professionalism.
• Experience dealing with unions and works councils, including collective bargaining and labor disputes, preferred.
• Ability to travel internationally as required.

 

What You Should Know About This Team

• Office environment with regular operating hours; however, flexibility to accommodate global time zones is necessary.
• International travel may be require