Principal Software Engineer - Enterprise Applications

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking a highly skilled Principal Software Engineer who can architect and deliver complex enterprise applications from the ground up. This leadership role demands a thorough understanding and hands-on experience of the full technology stack—encompassing front-end, middleware, and backend services—as well as exposure to leading SaaS solutions like Salesforce, Conga, Oracle, Workday and Docusign. An essential component of this position involves integrating AI capabilities, including Retrieval-Augmented Generation (RAG) frameworks and vector databases, to bolster innovation and drive tangible business outcomes.

Acting as a trusted authority, the Principal Software Engineer will present clear technical strategies to executives, collaborate with Enterprise Architecture and Product Management, and mentor diverse engineering teams. By contributing, augmenting and championing a “builder framework” for application development and maintenance, you will shape a future state Enterprise Applications technology footprint. The successful candidate will be a visionary leader adept at modern, modular design, who can confidently influence technical direction, streamline application deprecation strategies, and ensure that the entire transaction lifecycle—from user interaction to backend processing—operates with optimal security, scalability, and performance.

This position is an individual contributor role reporting to the Sr. Director, Enterprise Applications.

Responsibility

• Own and drive the architectural vision for the organization, ensuring alignment with business objectives and technology standards
• Provide authoritative guidance on best practices, technology selection, and framework adoption to engineering teams and executive stakeholders
• Collaborate with Enterprise Architecture to ensure coherence with broader organizational technology initiatives
• Think about how to solve problems at scale and build fault-tolerant systems, continually evaluating new technologies for potential impact
• Identify and build proof-of-concepts (POCs) to address technical challenges and recommend scalable, sustainable solutions
• Architect end-to-end business applications, encompassing front-end (UI/UX), middleware (APIs, integrations), and backend (databases, services)
• Evaluate off-the-shelf SaaS solutions (Salesforce, Conga, Oracle, etc.) versus in-house development, advising on optimal strategies to meet business needs
• Develop testable, high-quality, and ship-ready code with ample test coverage, ensuring robust and maintainable solutions
• Work as part of a cross-site development team to drive the design, implementation, testing, and release of products, maintaining high engineering standards
• Integrate AI technologies, including Retrieval-Augmented Generation, into application design to improve functionality, user experience, and operational efficiency
• Provide technical expertise on AI-driven solutions, including data pipelines, model training/integration, vector databases, and orchestration of intelligent services
• Stay current with emerging AI technologies, recommending their adoption where it aligns with business goals
• Present software engineering strategies and solutions to executives, translating complex technical concepts into clear, actionable insights
• Influence and mentor cross-functional engineering teams, promoting best practices and driving adoption of new frameworks and technologies
• Foster collaboration with Product Management, ensuring architectural decisions align with product roadmaps and strategic objectives
• Mentor and guide other senior and lead engineers and architects, ensuring consistent technical excellence and alignment across the organization
• Define and implement a “builder framework” that standardizes processes, tools, and libraries, accelerating development and improving quality
• Champion the adoption of the builder framework across teams, providing training and support to drive organization-wide adoption
• Collaborate with IT leadership on application footprint strategy, defining