Customer Care Advisor

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and Kaizen Energy.

With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.

Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.
 

Your New Key Role Responsibilities

• Manage 50-70 incoming telephone calls per day.
• Identify and assess customers’ needs to resolve their issues.
• Build relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
• Meet personal/customer experience team SLA targets.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Experience resolving Customer requests on the first contact.
• This role will require working Shifts including some Weekends or Bank Holidays

Shift times are: 

• 08:00-16:30
• 09:00-17:30
• 10:30-19:00
• 12:30-21:00

Essential Skills & Experience

• Customer Support/Service experience preferred.
• Customer orientation and ability to adapt/respond to different types of situations.
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively.
• A desire to provide Best in Class customer experience.
• Ability to provide strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is desirable
• Excel experience preferred.
• Experience in the energy industry is an advantage.

About This Role:

• €27,000 basic salary with a €5,000 bonus structure.
• After 6 months of probation salary increases to €28,250 basic salary. 
• The first month's bonus is guaranteed.
• Based full-time in our Sandyford Office - Dublin 18

Career Incentive & Benefits

• Competitive salary & bonus structure
• Pension Contribution Scheme after twelve months of service
• PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• 21 days annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Established CSR, Wellness and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.

We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.

Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland’s highest-rated energy supplier.