Scrum Master - Cigna HealthCare - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Program Management Advisor – Scrum Master

Role Overview

The Program Management Advisor – Scrum Master plays a critical role in enabling the successful delivery of business and technology solutions within the health insurance domain, with a strong preference for experience supporting medical claims operations, payment integrity programs, and related healthcare administrative processes, including pre-pay and post-pay review, recovery initiatives, and claim workflow optimization. This role supports AAPS initiatives focused on improving claims accuracy, reducing waste and fraud, and modernizing end-to-end payment integrity workflows through automation and technology-enabled solutions. Initiatives often span multiple teams, systems, and stakeholders and require coordination across business, technology, and vendor partners.

The Scrum Master partners closely with Product Managers, Product Owners, business subject matter experts (SMEs), and technical delivery teams to translate complex regulatory, operational, and business requirements into scalable, technology-enabled solutions. Work is primarily aligned to automation, technology modernization, and software development efforts that support payment integrity and claim-processing programs.

This role acts as both a servant leader and agile coach while also flexing into broader program and project management responsibilities as needed. It requires proactive ownership of delivery health, cross-team coordination, risk and dependency management, and stakeholder communication across one or more teams.

Key Responsibilities

Agile Delivery & Team Enablement

• Apply Agile values, principles, and practices (Scrum, Kanban, and hybrid models) to plan, manage, and execute work across sprint and program increment cycles.
• Serve as a servant leader for scrum team(s), promoting self-organization, accountability, and continuous learning.
• Coach and mentor team members, Product Owners, and stakeholders on Agile mindset, roles, and best practices to improve flow, predictability, and delivery outcomes.
• Facilitate all core Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews/demos, retrospectives, and PI-related events.

Planning, Execution & Delivery Management

• Partner closely with Product Owners to ensure backlog readiness, clear story definition, prioritization, and acceptance criteria.
• Support sprint and release planning by balancing capacity, dependencies, risks, and delivery commitments.
• Track and manage delivery progress, milestones, and metrics using Agile delivery tools (e.g., Jira), enabling transparency and data-driven decisions.
• Coordinate and support system demos, user acceptance testing, and release readiness activities for automation and modernization initiatives.

Program & Project Management Responsibilities

• Step into project or program management functions as needed to support initiatives that extend beyond standard Scrum team boundaries.
• Manage project plans, timelines, scope, risks, and interdependencies for technology and automation efforts.
• Support cross-team coordination, sequencing of work, and alignment to broader program and business objectives.
• Drive execution against delivery commitments while adapting approach based on project complexity and delivery model.

Impediment, Risk & Dependency Management

• Proactively identify, manage, and escalate risks, issues, blockers, and cross-team dependencies impacting delivery.
• Drive timely resolution of impediments by partnering with leadership, peer Scrum Masters, technical leads, and business partners.
• Maintain and track action items, risks, assumptions, and decisions to closure.

Stakeholder Communication & Reporting

• Prepare and present clear, concise status updates for stakeholders and leadership, highlighting progress, risks, dependencies, and upcoming milestones.
• Translate complex delivery, technical, and operational details into executive-ready messaging.
• Build strong relationships with business and technology partners to ensure alignment and shared accountability.

Process Oversight

• Track project and program-level deliverables and timelines as required.
• Ensure alignment with enterprise governance, compliance, and operational standards.
• Identify opportunities to improve efficiency, reduce handoffs, and streamline delivery processes.

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