Senior Director, Technical Product Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Team
Join the Global Cloud Services organization and lead the Technical Product Management team. Bring your expertise in leading the product strategy for Public Cloud markets, Global Public Sector customers with an exceptional team. Work with experienced product managers, go-to-market professionals, sales, solution consultants, and pricing experts to create and capture immense value.

Role
In this unique role, you will evolve and execute strategic customer markets in conjunction with the Global Public Cloud strategy to scale ServiceNow to a 16B+ company. ServiceNow is already a leading provider of platform and industry solutions for many US federal (civilian and DoD), state and local agencies and is expanding to new public sector markets globally. This role is highly collaborative, working actively across the globe, all business units (BUs) in ServiceNow, and our ecosystem of partners. 

You will work closely with stakeholders across our business, product, engineering and purchasing teams to understand their requirements, and the technical governance standards we must meet; you will be familiar with industry trends and best practices; you will use your knowledge and experience to take all of that information and use it to lead with your product management team in partnership with our infrastructure engineering teams and build roadmaps that support engineering and platform ambition. You will be responsible for ensuring that the product management team is setup to successfully drive execution against that roadmap; you will provide leadership of deeply technical projects in a complex, fast-paced environment.
 

What you get to do in this role:
•    Develop strategy and business cases, create and execute multi-year roadmaps focused on how to bring the ServiceNow experience to regulated/regional environments and hyperscaler partners
•    Lead a team of product managers, business analysts, and strategists globally while partnering with cross functional teams including outbound product management, engineering, and architecture to formulate product strategy and execute on product roadmap
•    Engage business and product stakeholders across the company, get buy-in, manage communications, expectations and dependencies
•    Define key business and product success metrics and outcomes.  This requires deep understanding of the ServiceNow experience, and data driven perspective to prioritize how/if it needs to modified to bring the experience regulated/regional markets and hyperscaler platforms.
•    Ensure data residency, data compliance, sovereignty, cybersecurity, compliance, and privacy for public cloud customers
•    Develop a GTM strategy by working closely with sales, finance, capacity planning, and other teams. 
•    Establish the rigor necessary to drive effective business reviews.
•    Stakeholder Engagement: Act as a key liaison with senior leadership, clients, and partners to communicate vision, progress, and results.
•    Performance Measurement: Establish KPIs and metrics to evaluate product success, making data-driven decisions to optimize outcomes.
 

Qualifications

•   Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

•    Strategic and business mindset, experience in product strategy demonstrating customer value and shareholder outcomes
•    Experience, comfort and demonstrated results in leading an “overlay” product management function.  This requires directly driving the requirements and roadmap for the areas that are specific to regulated/regional markets and hyperscaler platforms, and managing through influence when platform/application investment is required to achieve the desired result.
•    Exceptional people leadership, communication, and stakeholders' management through influence, logic and empathy
•    Entrepreneurial drive: self-starter, able to navigate high degree of uncertainty<