F&B FOH Shift Lead

Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track!
At Derby City Gaming Downtown, we know success starts with you: our valuable team members. That’s why we offer comprehensive benefits to complement your dedication to making Derby City Gaming Downtown such a great place to work and play.

Company Benefits Include:

• 401k (with up to 5% company match)
• Employee Stock Purchase Plan (15% discount)
• Health, Dental, & Vision Insurance
• Flexible Spending Account and Health Savings Account
• Complimentary Short and Long-Term Disability
• Complimentary Life Insurance
• Paid Time Off
• Tuition Reimbursement ($4,000 per year for undergrad, $5,000 per year for graduate)
• A Variety of Team Member Discounts (Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, Meal Discounts, Free Parking, and more!)
• Fun Team Member Events
• Company-Sponsored Volunteer Opportunities
• Team Member Recognition Program
• Free Uniforms and Discounted Dry-Cleaning Services
• Round-Table Lunches with General Manager
• Promotions, additional opportunities and the chance for further professional development are also available.

FUNCTION

The Food & Beverage Lead assists departmental management by facilitating day-to-day operations and providing support to all Food & Beverage staff.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Supervises and delegates duties to food & beverage team members to ensure that areas are staffed properly
• Monitors the flow of service and addresses the needs of staff to run operations effectively
• Ensures that cleanliness and service standards are met and upheld by team members
• Uses point-of-sales systems to take orders and close out checks as well as other restaurant equipment to ensure an efficient flow of service
• Assists Food & Beverage leadership in improving and ensuring the accuracy of all menus (food and drink) while updating point-of-sale systems as required
• Maximizes cost-effectiveness within the department by ensuring staff compliance with guest service standards
• Ensures guest satisfaction through constant interactions with guests and team members to develop customer loyalty and resolve conflicts
• Performs “responsible alcohol service” concerning patron limitations and passes any/all responsible alcohol service training
• Maintains and enforces compliance with applicable health, safety, food handling, and hygiene codes
• Be trained in all areas of FOH (food server, beverage server, and bartender) and can perform all functions necessary and operate all equipment
• Ability to read, write, speak and understand recipes and communicate with other Team Members.

• Verifies that all sanitation and nutrition practices are maintained by FOH staff.
• Monitor flow of service and needs of bar and serving staff to do their jobs effectively.
• Provide excellent guest service to both internal and external guests.

• Delegates duties and assign responsibilities to staff
• Responsible for attending to escalated guest’s complaints and resolving matters as expediently as possible

 STANDARDS OF PERFORMANCE

• Maintaining interpersonal working relationships among all personnel and works effectively with others.
• Oral and written communication skills.
• Willingness to work flexible hours and handle high-pressure situations.
• Available to work as needed, including weekends, holidays, and nights.
• Adheres to all Standard Operating Procedures (SOPs).
• Uses Point of Sale equipment to enter orders for all food and beverages
• Is a role model for the company and responds to questions positively.
• Maintains confidentiality and security of relevant information.
• Demonstrated record of successful interpersonal skills regarding working with diverse people and levels of authority.
• All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations
• Ability to work in fast-paced environment
• Ability to navigate stairs and being on your feet for 8 hours.

 

EDUCATION, TRAINING, AND EXPERIENCE

• Must have a high school diploma or equivalent.
• Knowledge of wines, alcohol, and basic food is preferred.
• 6 months prior work experience is preferred.
• Able to obtain and maintain a valid Kentucky racing license.

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