Operations Director-3rd shift

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:

An Operations Director is a member of the leadership team who is fully empowered to lead shift operation within the facility.  Through effective relationships, a Director will lead a team of to meet and exceed the customer, financial and operational expectations.  The Director is accountable to deliver all business requirements, continuously improving processes, demonstrate a customer first mindset, find efficiencies, and reduce expense within respective shift.  The Director develops strategies, plans the business, researches issues, and translates strategy into operational practice. This role typical reports to the Sr Manager of Operations and has 3-4 direct reports and is based in our Braselton office in our on-site work environment.

40%: - Drive Culture and Build Engagement-  

- Demonstrate Carter’s core values (ACT with integrity; EXCEED expectation; SUCCEED together, INSPIRE innovation; INVEST in people) with each interaction supporting the culture within the department and facility.

- Own Relationships between shifts, peers, subordinates, and Leadership to build partnerships and maximize performance.

- Facilitate 1:1 weekly development session with direct reports based on observations and interactions.

- Model desired behaviors that create effective relationships.

- Own the coaching model and coordinate resources to address opportunities and facilitate success. 

- Monitor performance and discipline process in area of responsibility.

-  Builds and fosters teams, gains commitment from others and effectively manages the decision-making process across shift.

-  Lead shift operations by Identifying themes impacting engagement; support managers to leverage wins and address opportunities that impact results

-  Support associate and leader engagement through effective communication, recognition and accountability.

- Develop and support managers to address associate concerns including the reporting, follow up, investigating, disciple process through resolution

- Build Trust with managers to develop open and honest conversations by establishing clear expectations, continuous feedback, support, development and accountabilities that will drive performance and results

- Maintain a safe work environment (incidents, near misses, accidents, awareness, etc.) through leadership in all safety related matters (meetings, supporting initiatives, investigations, etc.).

40%: Operational Execution-  

- Translate long range business plans into facility and shift strategy and operationalize for implementation.

- Act as a liaison between the shift and channel partners.  

- Build weekly/seasonal/annual plans; communicate, monitor, and adjust to meet or exceed all performance, shift and channel KPI’s.    

- Monitor key process indicators, analyze data to track performance and facilitate productivity improvements within shift and facility.    

- Develop, implement, and monitor procedures, methods of operations, and service requirements. 

- Understand and consistently use continuous improvement methodology to increase, accuracy, and safety while decreasing cost per unit.   

- Lead capital improvement projects and key initiatives within shift responsibility. 

- Maintain utilization of people, process, and technology for the respective operation.

- Balances shift responsibility with the overall operation of the facility.  

- Ensures consistent, thorough, and timely communication to subordinates, peers, and senior leadership. 

- Reviews analysis of activities, cost, operations and forecast data to determine progress toward stated goals and objectives.

10% Customer Focus-    

- Throughout the running of a shift operation, develop short- and long-term strategy with the customer’s best interest being top priority.

- Ensure all accuracy, service and quality programs meet/exceed the customer experience.

- Responsible for the development of training materials to ensure area understanding.

- Own the inventory by managing care in the handling and accuracy of all product movement and transactions within the department.   

- Deliver successful inventory results on the shift ensuring m