Senior Academic Technology Specialist - Course Evaluation System

Job Posting Title:

Senior Academic Technology Specialist - Course Evaluation System

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Hiring Department:

Academic Technology

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Must be eligible to work in the US on a full-time basis for any employer without sponsorship.

Purpose

The Senior Academic Technology Specialist is an academic technology leader on campus, organizing and stewarding cross-unit academic technology collaborations to deliver central business operations and lead a portfolio of technologies critical to advancing the University’s teaching and learning mission. This position will act as the principal expert on the University’s Course Evaluation System and Process (CES), responsible for managing CES business requirements, operations, implementation, troubleshooting, technical assistance, customer service, and support.

The mission of the Office of Academic Technology (OAT) is to coordinate a strategic and holistic academic technology ecosystem where students, faculty, and staff thrive. The Senior Academic Technology Specialist works to support outstanding academic experiences for all UT Austin students, faculty, and staff by facilitating student feedback on instruction and other special projects.

Responsibilities

• Serve as the primary product manager for UT Austin's Course Evaluation System and Process (CES). Develop, maintain, and update expertise on all CES software applications on campus, with an emphasis on Explorance Blue. Ensure all course evaluation lifecycle phases are planned, coordinated, optimized, and managed effectively between the Office of Academic Technology (OAT) and Academic Information Systems (AIS). Align all CES efforts with existing business requirements, policies, standards, stakeholder interests, and processes. Stay current on all University course evaluation software applications, University and UT System policies on course evaluations, and the student evaluations of teaching literature.

• Lead all CES contacts and departmental Course Evaluation Liaisons (CELS) representing over 240 departments, units, and fields of study through the setup of course evaluations in the Explorance Blue software each semester. Develop and conduct frequent technical assistance and training offerings for CES contacts and CELs. Create and maintain a robust suite of effective operational strategies and training resources for CES contacts and CELs to guarantee the successful deployment of course evaluations each semester.

• Oversee the CES customer service and support model for students, faculty, and university administrators. Conduct research and resolve and escalate service requests promptly and with expertise. Maintain expertise within a variety of support use cases.

• Develop optimized customized audits and reports using course evaluation data for strategic planning and risk management.

• Supervise, develop, and train at least one part-time Course Evaluation Assistant and seasonal course evaluation staff.

• Assist the Assistant Vice Provost with OAT department initiatives during off seasons.

Required Qualifications

Bachelor’s degree. At least three years of experience in academic program administration, instructional technology, academic technology, instructional design, and design research or related area(s). Exceptional organizational skills and attention to detail. Demonstrated ability to work autonomously as well as part of a team. Experience managing or working in an environment with ongoing, high-stakes deadlines with the ability to maintain decorum and professionalism under pressure. Excellent written and verbal communication skills. Demonstrated ability to recognize and successfully resolve ambiguity with independence. Commitment to learning by effectively seeking and implementing feedback. Willingness and ability to learn from errors and mistakes. Experience working and communicating effectively across units with various project stakeholders and contributors. Demonstrated ability to troubleshoot, problem-solve, mitigate risk, and make and recommend timely decisions.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master’s degree. More than five years of experience in project administration, instructional technology, academic technology, instructi