Senior eCommerce Customer Development Manager, ETail

No Relocation Assistance Offered
# 158939 - Scottsdale, Arizona, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

The Senior eCommerce Customer Development Manager, eTail will fill a critical role that is equal parts hands-on operations and strategic thought leader. As a member of a small, yet highly efficient team, this person will drive change to help bring the broader organization along on our digital journey!

 

In addition, the Senior eCommerce Customer Development Manager, eTail will be responsible for identifying and creating joint growth opportunities with our eTail partners in the Professional Beauty category. In addition, this person will develop strong business relationships with both our customers and internal stakeholders (Marketing, Finance, Supply Chain, etc.) to drive strong growth for the CP Skin Health US business.

 

**This is a remote role, though candidates local to the Atlanta, Dallas, New York and Scottsdale areas are encouraged to apply.**

 

What you will do:

Develop customer strategy and manage customer relationship

• Acquire an understanding of customer needs and identify the organizational competencies and requirements to win with each key customer 
• Partner with Shopper Engagement to develop and execute Quarterly Business Reviews and annual Joint Business Plans that achieve planned and stretch customer sales and marketing goals and objectives
• Serve as the customer’s primary point of contact for CP Skin Health US and develop strong relationships at every level of the customer organization
• Establish regular cadence meetings with each customer to discuss current plans and activations and new opportunities with an eye on deeper strategic alignment opportunities
• Manage T2T relationships, goal setting and investment planning by platform
• Ensure digital brilliant basics are delivered with customers (product descriptions, images, videos, R&R)
• Analyzing sales data, develop both near and long term business growth strategies, including the identification of new eCommerce partners

 

Define and drive specific business objectives

• Develop business plans, and goals; identify growth opportunities based on an understanding of the partners eCommerce platform and capabilities
• Track pricing, promotion, presence and placement across all eTail customers digital shelf
• Build strong working relationships with all customer account teams including Vendor Managers, Buyers, Marketing Managers and Merchandisers, and lead key meetings as an eCommerce and CP Skin Health expert   
• Partner with Finance and Customer Service on any order related issues and Supply Chain on production and shipment issues
• Design and deploy best practices across all key customers for Skin Health category regarding Assortment, Merchandising, and Test & Learns

 

Required qualifications:

• Bachelor’s degree in Marketing, Finance, eCommerce 
• 8+ years eCommerce account management/customer development experience
• Ability to work independently and fully own multiple projects and priorities simultaneously

 

Preferred qualifications:

• Master's Degree
• Experience with capabilities like Pacvue, Profitero, Stackline, and CommerceIQ
• Prior experience working with Amazon, THG/Dermstore, Bluemercury, and other retailers
• Previous Beauty/Skincare experience

Compensation and Benefits
Salary Range $130,400.00 - $163,000.00 USD

Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and abov