Ski School Manager

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

The Ski School Manager is responsible for the overall quality of the guest and employee experience at the Ski & Snowboard School. In addition, they are accountable to the financial success of the location and contribute to the financial success of the department. This is accomplished by focusing on the guest, the community, the employee, the company, personal development, and job‐specific responsibilities. The Location Manager is also responsible for developing innovative ideas to re‐imagine operational efficiencies and drive customer satisfaction.

 

Responsibilities :

• Direct and monitor the quality of overall products and staff at the location, including instructors, and supervisors, ensuring exceptional guest experiences, alignment with Resort and Company goals, financial success, development of future products/programs, hiring, and professional growth of all.
• Work directly with the school and resort management team and provide tools, training, and tactics to ensure the quality of products and services for our guests. Provide feedback, growth and leadership opportunities, and appropriate training to develop product managers and supervisors. Meet and greet guests daily and role model exceptional guest service. Resolve guest concerns.
• Use feedback from school and resort Net Promoter Scores, Guest Satisfaction Survey results, and Employee Engagement Survey results to drive program initiatives.
• Work with the other leaders, General Managers, and Director to support and achieve quality, financial, and safety targets, and overall Ski & Snowboard School, Resort, and Company goals.
• Help create and implement the training plan and monitor the quality of training for all the functions of the ski school location. Work with the Training Product Manager and training team to evolve and improve training for support staff, instructors, and management.
• Role model, lead, and support School, Resort, and Company safety programs. Stay current on guest and employee health and safety regulations. Responsible for following up on and tracking worker's compensation incidents and claims.
• Know and model the School teaching system and guest service guidelines and be prepared to lead clinics and teach the public if necessary. Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations