Area Manager - North Palm Beach

We are confidentially seeking an enthusiastic and dedicated Operations Manager to join our team and support our expansion efforts across various locations.

The Operations Manager is a critical leadership position responsible for managing a specific geographic area, overseeing service operations and ensuring that both residential and commercial pools are maintained to the highest standards of cleanliness, chemical balance, and equipment functionality.

Job Duties

• Drive departmental goals by leading the team towards achieving objectives aligned with overall organizational business needs.
• Operate a company motor vehicle safely and maintain a valid driver’s license for your state while traveling with Service Managers and technicians, assisting with service as necessary.
• Analyze management reports and performance data to assess productivity and identify areas for improvement.
• Assess staffing needs, make hiring decisions, and promote potential Service Technicians and Supervisors.
• Address escalated customer service issues with professionalism and diplomacy, both in person and digitally.
• Conduct training for Technicians on various technologies, including Service Tech and Mobile Tech.
• Organize and facilitate team meetings to discuss procedures, celebrate successes, and identify improvement areas.
• Oversee the onboarding process for new customers, including pool assessments and quoting new equipment.
• Engage with existing customers to resolve service-related or equipment-related issues.

Requirements

• High school diploma or equivalent required.
• Experience in industrial sectors-construction, hvac, cement, landscaping, etc or a similar route/service-based industry is a plus but not required.
• Must possess a current and valid driver’s license issued by a state agency.
• No felony or 1st class misdemeanor convictions related to crimes against persons, property, theft, fraud, or drug trafficking/manufacture.
• Bi-lingual (Spanish/English) is advantageous.

Knowledge, Skills & Abilities

• Strong management skills.
• Customer service orientation.
• Critical thinking and problem-solving abilities.
• Effective time management skills.
• Excellent communication skills.

Benefits

• Competitive Salary: $50-65k + quarterly bonuses
• Medical, Dental & Vision Insurance
• 401k with Match
• Growth Opportunities
• Paid Time-Off
• Loyalty Bonuses
• Tuition Reimbursement
• Short & Long-Term Disability Insurance
• Life Insurance