Corporate Training and Quality Manager

 

 

Position: Admissions Training and Quality Manager  

Location: Remote 

Job Type: Full Time 

Reports To: VP of Admissions 

Compensation:  $85,000-$95,000 

Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

 

 

As an Admissions Training and Quality Manger at Sandstone Care You Will:

• Create and implement training programs that equip our admissions staff with the skills and knowledge they need to communicate effectively, handle crisis situations, and engage clients and families in a respectful and empathetic manner.
• Facilitate training sessions through various mediums, such as live presentations, webinars, and self-paced modules. You will make sure that all admissions staff are up to date on the latest best practices and policies related to the admissions process.
• Monitor and assess the quality of admissions interactions, using tools such as call monitoring, case reviews, and feedback mechanisms. You will also conduct regular evaluations of admissions staff performance, providing constructive feedback and coaching to help them improve and grow.
• Identify opportunities for process improvement and developing initiatives to enhance the overall quality and efficiency of the admissions process. You will also ensure that all admissions practices comply with relevant regulations, ethical guidelines, and organizational policies.
• Collaborate with other departments, such as clinical services, marketing, and operations, to ensure alignment and coordination across the organization. You will also work closely with the Training Manager to ensure consistency and clarity in training approaches and messaging.

 

Qualifications:

Education: 

• Bachelor's degree in psychology, counseling, social work, or a related field 

Training & Experience: 

• 5+ years in training, staff development, or adult education (behavioral health or healthcare preferred
• 3+ years in a leadership or supervisory capacity, ideally in a high-volume contact center or admissions setting
• Strong understanding of co-occurring substance use and mental health conditions
• Demonstrated ability to coach teams using call evaluations, QA tools, and performance data
• Experience creating learning content and using learning management systems (LMS) preferred
• Excellent communication, facilitation, and interpersonal skills
• High emotional intelligence and a passion for supporting people through change

• Ability to work independently and collaboratively in a fast-paced, dynamic environment. 
• Commitment to upholding the highest standards of professionalism, integrity, and compassion in all interactions with clients and staff. 

 

 

The Perks:

At Sandstone Care, we deeply value our employees and believe that exceptional care begins with you. That's why we provide a comprehensive benefits package designed to enhance both your personal and professional journey. Here are some of the benefits you'll enjoy:

• Generous Paid Time Off Plan: Achieve a healthy work-life balance with a combination of paid time off (PTO) and paid floating holidays, giving you ample opportunities to recharge and enjoy your personal life.
• Robust Employee Assistance Program: Access counseling, legal consultations, financial planning, and wellness coaching to support your overall well-being and peace of mind.
• Continued Education and CEU Support: We're committed to expanding your professional development, ensuring you have the tools and knowledge to thrive in your role.
• Collaborative and Supportive Community: Join a tight-knit and supportive community of team members who foster a positive work environment and provide a network of encouragement and collaboration.

At Sandstone Care, we not only inves