Senior Strategic Customer Success Manager

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Senior Strategic Customer Success Managers partner closely with our lighthouse customers to understand their business and unique challenges, advise them on how to best leverage Samsara to meet their goals, and, ultimately, help them continuously realize business value from our products and services. You are the trusted advisor to our largest customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal. 

This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. This role is also open to candidates located throughout Canada. 

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Serve as the trusted advisor to Samsara’s largest and most strategic customers in the US and Canada
• Understand the strategic priorities and desired outcomes for your book of business 
• Be an expert on Samsara’s Connected Operations platform to guide customers to improve their operations and workflows. Which includes but is not limited to the facilitation of live & virtual workshops with customers on best practices, including sponsorship, governance, operating model, adoption, platform maturity, and adoption strategies
• Partner closely with Samsara’s Account Executives on account strategy and planning to deepen product usage, identify and implement new use cases, continuously deliver business value, close renewals, and drive growth 
• Deliver on joint success plans with your customers – outlining their business goals, metrics, adoption plans, delivery timelines, and change management approach to effectively mitigate risk to achieving business value 
• Orchestrate executive business reviews with economic decision-makers and Samsara’s executive leadership focused on celebrating wins and aligning additional goals to increase the customer’s maturity on our platform
• Work closely with cross-functional teams such as Product, Engineering, Support, Finance, and Legal to drive progress on customer requests
• Provide high-quality customer s