IT Support Senior Engineer

Embark on a Journey That Makes a Difference.

At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we’re there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success.

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and Professional Development Assistance Program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave

• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition:

The IT Support Senior Engineer provides Generali Global Assistance North America employees local IT L2 support for all computers, tablets and mobile devices (end user devices), and provides support for the local area network, including communications solutions. The IT Support Senior Engineer provides timely and courteous user support for technical issues relating to the use and operation of GGA hardware and software. This position coordinates and provides support for remote employees, new hires, and trains Junior IT Support Engineers. The IT Support Senior Engineer works closely with other members of the IT department internally and third-Party vendors externally to provide excellent customer service to GGA employees. This position reports directly to the IT Manager.

Chart Your Course:

• Troubleshoots and resolves technical issues including but not limited to: desk-side support, mobile devices, desktop/laptop hardware, technology refresh, stock storage management, end user advice, software break/fix, networks, client/server systems, PC’s, desktop application software, and peripheral devices; escalates issues as needed. Proactively monitors tickets.

• Performs asset inventory/stock related activities as needed

• Provides on-site cover as part of a shift arrangement, covering off all areas of support

• Researches and develops new standard hardware and software for use in the enterprise environment

• Trains Junior Support Engineers and Creates Standard Operating Procedures (SOP)

• Partners with specialty teams to provide quick, high quality cu