Principal Product Manager- LCS Smart Support & Remediation

Principal Product Manager- LCS Smart Support & Remediation

Description -

We are seeking a Principal Product Manager to serve as the subject-matter expert (SME) for the integration of Lifecycle Services and other key HPS Solutions.  Specifically, this person will take the lead in integrating LCS services with the Workforce Experience Platform (WXP) and serve as the LCS lead to help evolve Care Packs into modular solutions that can be leveraged in HP’s Managed Services offering.  This role is pivotal in shaping how DS and LCS converge to deliver differentiated customer experiences, optimize cost-to-serve, and unlock recurring revenue streams.  As well as helping create modular solutions that the managed services organization can leverage. 

 

Responsibilities:

• Leads and develops product support or solution portfolio planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, new service introduction, and sales readiness and associated processes. 

• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth. 

• Ensures customer/channel requirements are prioritized in HP’s product development roadmap and that customer journeys are researched and well-documented. 

• Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, Service Product Marketing content/collateral, telemetry capabilities, service onboarding, and improved IT processes. 

• Partners and consults with current business and Go-to-Market teams to help optimize service market performance. 

• Develops and delivers product training to both internal HP and external customers and channel partners. 

• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements. 

• Responsible for revenue and margin contribution for a set of (more than one) solutions or services. 

• Provide leadership in the development and execution of the HP Services Vision - helping customers transform their business and derive measurable business value from their IT investment. 

• Utilizes technical and business skills to lead complex cross-functional activities that have a high impact on the services business. 

• Provides mentoring and guidance to peers and lower-level employees. 

Knowledge and Skills:  

• Typically, 10+ years to demonstrate mastery of Service Business Management. 

• Advanced experience in several of the related disciplines of delivery, solution architecting, or business planning before taking a business management role. 

• High knowledge of IT and the services industry. 

• In-depth and broad knowledge of company organization, functions, culture, HPS portfolio, routes to markets, and end-to-end processes. 

• Unique mastery and recognized authority in area of responsibility. Need solid technical, and