Assistant District Operations Director

SUMMARY OF RESPONSIBILITIES 

The Assistant District Operations Director will support the District Operations Director in overseeing the district portfolio. Responsibilities include monitoring, evaluating, and communicating about ongoing operational activities. This role is focused on ensuring a positive experience for residents within the portfolio. Key duties involve assisting with rent collection, addressing resident inquiries and escalations, and resolving service issues. 

 ESSENTIAL DUTIES 

• Foster strong relationships with residents by promoting positive interactions, conducting outreach, and addressing any issues that arise.  

• Oversee financial reporting and performance metrics for the market. 

• Assist in managing revenue by achieving financial goals related to service, collections, and resident retention. 

• Inspire and engage others through effective leadership to build strong, collaborative, and productive team strategies. Ensure that team members adhere to company policies and procedures. 

• Accountable for driving team engagement through effective onboarding, training, and development. 

• Ensure compliance with all municipal, local, and state requirements, including regulations for the Housing Choice Voucher Program. 

• Maintain an active real estate license and adhere to company real estate license requirements. 

• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. 

  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  WORKING CONDITIONS 

• Primarily working indoors, office environment 

• Between 10-25% travel time 

• May sit for several hours at a time 

• Prolonged exposure to computer screens 

 

 REQUIRED EDUCATION AND EXPERIENCE 

• 5+ years of progressive property management experience in either single family or multi-family rental industry with Section 8 compliance experience 

• 3+ years proven management experience leading teams 

• Valid Driver’s License 

• Intermediate Technology expertise (Microsoft Office Suite) 

• Ability to obtain Real Estate License within 90 days of hire date 

  

PREFERRED EDUCATION AND EXPERIENCE 

• Experience working in a fast pace, high-growth company 

• Degree in Business 

• General knowledge of budgeting and financial analysis 

• An active real estate license in the applicable state of practice is required 

• Yardi software expertise 

• Strong Customer Servi