Implementation Manager

Salary Range: $70,000-$90,000

Job Posting End Date: October 17, 2025

 

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

 

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Experience with project/timeline management with the ability to manage multiple projects at once
• Knowledgeable in processes related to acquisition, implementation, service and billing of clients
• Strong project management, leadership, problem solving and practice development skills
• Strong personal computer skills with experience in Windows-based software
• Excellent negotiation, presentation, public speaking, written & verbal communication skills
• Excellent customer facing skills and a demonstrated proactive approach to problem-solving
• Ability to deal with ambiguity and change
• Ability to multi-task effectively, paying attention to details within tight timeframes
• Continuously strives to provide superior products and customer service
• Ability to adjust schedule and work extended hours during peak periods as needed.

 

Education & Experience Required

• Bachelor's Degree In a related field
• Five - six years of job-related experience

 

Or an equivalent combination of education and experience

 

Education & Experience Preferred

• Two years insurance, healthcare, and/or financial industry experience (internal and/or external)
• Experience in a service-related area such as client services, sales support, coordinating activities associated with the processing of group enrollments.

 

Travel

≤ 25%

 

Principal Duties & Responsibilities

• Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction; ensures requirements for initial account set-up and re-enrollment activities are met for assigned clients with business units; responsible for small to medium cases and less complex enrollments for dental, vision, and voluntary benefits lines of coverage
• Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan; accountable for leading clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation
• Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues; develops cross-business connections and continuously strives to provide superior customer service
• Works with sales partners, brokers, and clients to gather enrollment requirements such as enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type, and key milestone dates
• Analyzes, monitors, and executes change requests for clients throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are put in place to meet the account’s needs and expectations; maintains a database repository of enrollment/service efforts and results
• Analyzes and completes reports as needed related to account activity; conducts proactive account audits to identify trends and document process improvements for open enrollment and on