Training and Development Supervisor (For Healthcare Clinics)

At USA Clinics Group, we use our expertise to provide the best possible service for our patients. Our team members are passionate about making a difference in the lives of the people we treat and are constantly striving to improve and better ourselves so that we can better support our patients and are currently searching for a Training and Development Supervisor to join our team and oversee our current staff of trainers while building out a world class training process.

Could this be you?

As an integral member of the USA Clinics Group, you will enable our ability to deliver and execute role-based onboarding and training initiatives for staff throughout the country.

You will provide support of new team members, assessing competencies and training a consistent approach and standard of care and patient support.

You will work closely with the other teams including SMEs and business partners to appropriately deliver, evaluate, and refine our training programs with a focus on quality and speed to productivity. This role reports directly to the SVP of Operations and will be based out of our Corporate Headquarters in Northbrook, IL and includes up to 10% travel between clinic locations nationally.

Responsibilities

• Responsible for facilitation of Instructor-Led or Virtual Instructor-Led new hire training courses, new processes, and continued education for existing employees and new hires as well as one-on-one training, when needed.
• Delivering training materials and hands on training for all staff members
• Responsible for new hire, clinical trainees, until new hire training is completed.

• Responsible for developing and building role-based training material for clinical roles such as Ultrasound Technicians, Receptionists, and Medical Assistants as well as Corporate positions.
• Understand workflow, policies and procedures related to clinical associates and work with Subject Matter Experts to ensure the most current information is being conveyed.
• Effectively navigate and troubleshoot basic technical issues and connectivity for virtual sessions.
• Creating and implementing new process training, workflow development and training, communicating new information and workflow changes.
• Provide coaching and feedback during and after training programs.
• Perform physical preparation of training facilities including production and maintenance of course materials, metrics, and evaluations.
• Evaluate training programs and incorporate feedback to improve future programs.
• Maintain documentation regarding workflows in the clinical applications of the EMR and other clinical applications.
• Comply with policies and procedures regarding clinical applications change management for configuration updates and tracking.
• Additional duties as assigned.

Requirements

• Bachelor’s degree required; Master’s degree, preferred
• Minimum 2-years of EMR experience, preferred
• Minimum 4-years of conducting training for clinical staff in a healthcare setting, required
• Experience creating LMS training materials or related PowerPoint presentations, required
• Experience in creating training programs, required.
• Ability to travel up to 10%, required
• Experience with presentations to small and large groups in classroom or virtual environments, along with one-on-one training, required.
• Experience with Apple mobile Products (iPad, iPhone), required
• Ability to train and evaluate the success of the employees.
• Excellent communication skills and attention to details.

Benefits

• Health
• Dental
• Vision
• PTO
• 401k & Match

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