Customer Service Specialist

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

Selected Candidate will be part of a highly experienced team, with a vast technical knowledge. We are dedicated to handling projects in Europe, providing top-notch services to our clients. The team fosters a friendly and supportive environment where members help each other feel comfortable and valued. As a SRAN Services Engineer, you will seamlessly integrate into our team, contributing with your unique skill set and collaborating with others towards achieving project success. 

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN)

 

What you will learn and contribute to 

We are seeking a talented and experienced Services Engineer to join our team to provide technical support for top telecommunications operators. In this role, you will be responsible for resolving technical issues and ensuring the smooth operation of our network in a key and strategic project.  

 As part of our team, you will: 

• Provide technical support for Nokia’s 5G Radio Access Network, including troubleshooting and problem resolution.
• Participate in the network deployment and troubleshoot any issues that may appear.  
• Work with Customer and other Nokia teams to ensure that our network meets the highest quality standards. 
• Perform regular maintenance and updates to Customer network infrastructure.
• Stay up-to-date with the latest developments in 5G technology and implement new features as needed.
• Participate in on-call rotation to provide 24/7 support.
• Travel regularly. 

Your skills and experience 

 You have: 

•  Strong knowledge of Nokia’s 5G Radio and related technologies
• Experience in network troubleshooting and problem resolution.
• Willingness to work flexible hours and participate in on-call rotation 24/7
• Fluency in English is mandatory.
• Willingness to travel in short notice to support customers F2F 

It would be nice if you also have:  

• Bachelor’s degree in electrical engineering, Telecommunications, or related field
• Excellent communication and interpersonal skills.
• 5G NCSS TSS Troubleshooting Certification. 
• Fluent in Danish.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.