Senior Admissions Advisor

Description

What if I told you it is possible to find a Company that lived to educate, inspire and empower others while creating a family atmosphere that truly appreciates and respects their team? Would you apply? What if I threw in strong Company values, outstanding benefits, and the opportunity for you to make a tangible impact and feel appreciated?

See below for a feel of what the Company culture is (REALLY) like. Hint: it's amazing.

At Westcliff, we are constantly striving to be the best while valuing each of our team members as human beings and succeeding together!

Westcliff is a leader in innovative global education. We are respected for our transformative, technologically advanced programs and initiatives with a focus on excellence, social responsibility, and diversity. Our tagline – “Educate. Inspire, Empower.” – is a summary of our Mission Statement. As it suggests, the main focus of our University is to strive to enhance the opportunities of our students and employees to enjoy success through empowerment, as a result of their education and hard work.

With diversity and inclusion at the forefront of Westcliff’s core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. By joining the Westcliff team, you’ll be playing a significant role in our growth, having an opportunity to put your personal touch on Westcliff’s progress as we grow and succeed together!

Under the supervision of the Director of Admissions, the Senior Admissions Advisor will be responsible for facilitating the enrollment process of student applicants with an emphasis on customer service. They will strive to meet or exceed both individual and departmental metrics and targets related to admissions goals. Additionally, the Senior Admissions Advisor will provide crucial support to management and admissions staff, offering guidance and expertise in navigating complex cases. This role will serve as a

key interdepartmental liaison, fostering collaboration between Admissions, International Affairs, and supporting departments. Moreover, the candidate will be responsible for assisting with training and onboarding to ensure the competency and proficiency of new team members. A focus on process improvement is paramount, as the Senior Admissions Advisor will provide feedback on internal processes with the goal o streamlining workflows and enhancing the overall effectiveness of the admissions process. This position will require the ability to work with people from a variety of diverse social and economic backgrounds.

Must be flexible with work schedule, Saturday work schedule.

Duties and Responsibilities

? Lead Management:

o Effectively manage a pool of students leads derived from various sources, utilizing our Customer Relationship Management system, Slate

o Assist in finalizing the enrollment process for all student types (Incoming F-1 and Active F-1)

o Provide outstanding customer service to students and educational

partners throughout the admissions process

o Serve as knowledgeable resource for prospective students, guiding them through inquiries and concerns

? Performance Metrics:

o Meet or exceed both individual and departmental metrics and targets related to admissions goals

o Provide regular updates on progress and identify areas for improvement

? Management Support

o Collaborate with Enrollment Managers to support team meetings and the review of department metrics

o Assist Enrollment Managers in various tasks as needed to ensure the smooth functioning of the department

o Work closely with the admissions management team to provide feedback on current processes

o Collaborate on initiatives to enhance efficiency and improve the overall student experience

? Training and Onboarding:

o Support Enrollment Managers in the training and onboarding of new admissions staff

o Contribute to the development of training materials and resources

? Process Improvement:

o Work closely with the admissions management team to provide feedback on current processes

o Collaborate on initiatives to enhance efficiency and improve the overall student experience

? Other duties as assigned

Requirements

 Knowledge, Skills, and Abilities Required

? Excellent oral and written communication skills

? Positive interpersonal skills

? Self-motivated and compassionate

? Ability to make independent decisions and manage mu