Patient Advocate Part-Time (Medical Cannabis)

Company Description

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.

At Ayr, our strength lies in our people. We’re re-imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next.

The cannabis industry is fast-moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.

For more information, please visit www.ayrwellness.com.

Job Summary

The Patient Advocate is responsible for providing our customers with an extraordinary experience.  Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful.  Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit.  Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.    

Duties and Responsibilities

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.  
• Ensures customer questions or concerns are resolved quickly and completely.  Communicates any requests or unresolved concerns to management immediately. 
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies. 
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity. 
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.  
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards. 
• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”. 
• Performs other duties as assigned by the Manager and/or Store Lead. 
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency. 
• Must meet age requirement as outlined by state cannabis agency. 
• Able to pass all background checks as required by state cannabis agency. 
• Able to accommodate scheduling that may include varied shifts, weekends and holidays. 
• Maintain regular and punctual attendance. 

Education

High school diploma/GED required

Experience

• 1-3 years’ experience working in a cannabis retail setting preferred 
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment. 

Knowledge, Skills, and Abilities

Customer Obsessed:  Dedicated to