Director Client Implementations

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director Client Implementations

What does a successful Director Client Implementations do? 

You will coordinate with internal departments to ensure the client on-boarding process and subsequent client requested projects are successfully executed, actively setting, and managing client expectations and driving internal operations. You will develop and drive the implementation of quality processes for our Issuer Solutions Organization. You will identify, evaluate, and implement actions that will ensure a consistent Client Experience. 

What you will do: 

• Design, implement and drive implementation strategies and process improvement opportunities that lower the risk of errors and increase efficiency
• Identify appropriate actions and collaborate with internal resources and clients to mitigate risk
• Build strong relationships across the organization in support of the coordination and management of launch and change events to support a successful implementation
• Develop a repeatable, process-based approach that recognizes the interdependence of all key partners and provide the strategic leadership and direction for the Investment Services implementation process
• Monitor implementation goals, metrics and communicate implementation timelines to leadership
• Build a process that communicates implementation expectations, identifies project dependencies, and tracks utilization and impact revenue targets
• Assess team dynamics and the need for additional staff and/or consultants; Make the appropriate recruitments if necessary, during project cycle
• Work with C-Level leadership to discuss technology planning and formulate new strategies

What you will need to have: 

• 10+ years of experience in a Client Services or Implementation management role
• 5+ years of experience with designing repeatable processes for better efficiency
• 5+ years of experience translating highly technical content to a non-technical audience
• 5+ years of experience in effectively prioritizing and executing tasks in a high-pressure environment
• Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience

What would be great to have: 

• Ability to travel 15% of the time
• PMI Certification

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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