Job Description Summary

Reliability Program Leader
We are seeking a collaborative and strategic Reliability Program Leader to guide the enterprise reliability strategy across software, hardware, and integrated systems. This role ensures reliability is understood and implemented as a long‑term, customer‑focused capability—embedded throughout the product lifecycle and supported across teams.

In this position, you’ll bring together diverse stakeholders, translate customer insights and field data into action, and build the structure and alignment needed for consistent, system‑level reliability. You’ll influence across functions, help teams make informed decisions, and support the organization in delivering reliable, high‑quality products that improve customer experience and business outcomes.

We welcome applicants from all backgrounds, including those who may not meet every preferred qualification. Your unique experience and perspective are valuable.

Job Description

Key Responsibilities

Reliability Strategy & Roadmapping

• Develop and maintain a long‑term reliability strategy aligned to product and business goals.
• Identify structural and system‑level reliability risks across software, hardware, and integration points.
• Translate strategy into clear, multi‑year priorities and focus areas.
• Balance short‑term program needs with long‑term reliability health and customer impact.

Systems Integration & Cross‑Team Alignment

• Serve as the integrator for reliability across engineering disciplines.
• Ensure team interfaces, assumptions, and responsibilities are clearly defined and aligned.
• Identify and address gaps that emerge between functions or lifecycle phases.
• Promote a holistic system‑level view instead of siloed optimization.

Execution, Governance & Accountability

• Support planning, sequencing, and resourcing of reliability activities across programs.
• Establish governance processes that drive clarity, decisions, and follow‑through.
• Help teams stay aligned to reliability commitments through communication and structured frameworks.
• Surface risks with clear framing of customer, technical, and business implications.

Customer Impact & Data‑Driven Decisions

• Maintain a strong understanding of customer workflows, environments, and expectations.
• Translate field data, service insights, and warranty trends into prioritized reliability actions.
• Frame tradeoffs and risks based on customer outcomes, safety, uptime, and business value.
• Ensure decisions stay anchored in real customer experience.

Cross‑Functional Leadership & Communication

• Partner closely with engineering, quality, systems, manufacturing, service, and program leadership.
• Influence without direct authority by aligning teams around shared reliability goals.
• Communicate strategy, risks, and progress clearly to technical and non‑technical audiences.
• Promote consistent reliability practices across all platforms and programs.

Required Qualifications

• Bachelor’s degree in Engineering or a related technical field
• 8+ years of experience in engineering, systems, quality, or technical program leadership
• Experience working across software, hardware, and integrated systems
• Demonstrated ability to lead complex, cross‑functional initiatives without direct authority
• Strong systems thinking and ability to tie technical decisions to customer and business impact
• Experience developing and executing long‑term strategies

Preferred Qualifications

• Experience in regulated, safety‑critical, or high‑reliability industries
• Background in product quality, systems engineering, platform leadership, or technical program management
• Familiarity with reliability concepts and lifecycle processes (hands‑on execution not r