Meta Lab Retail Assistant Manager

At a Glance

We’re Growing!  Join our Meta Lab Retail team at the Wynn Resort in Las Vegas, NV as we bring Ray-Ban AI Glasses and Meta Quest mixed reality to life. As the Meta Retail Assistant Manager, you will support the Store Manager in the direct management of the retail team and oversee all aspects of store operations. You are highly technical, able to quickly solve problems, and effectively communicate areas of opportunity and inefficiencies. You ensure that our customers have a well-stocked, fully functional and high-performing store that delivers a best-in-class customer experience through immersive hands-on demos of our clients' wearable and mixed-reality products. 

 

You will also partner with the Store Manager, passionately leading a team dedicated to delivering exceptional customer service and ensuring satisfaction with every interaction. The ideal candidate is someone who excels in maintaining operational and brand excellence (overall experience), sales, customer service, & training. You will serve as a subject matter expert for our client’s industry-leading wearable and mixed-reality products in-store and emulate the desired behaviors with the team. 

 

Paid training will take place the week of September 22nd, and the store is scheduled to open on October 16th.  You must have full availability for training.

 

Whether you're applying with Apollo, BDS, MAG, White Hawk, or BTR, you're joining the same team: Channel Partners. One network. One purpose. One great place to grow.

Minimum Pay

USD $75,000.00/Yr.

Maximum Pay

USD $82,000.00/Yr.

What We Offer

• Weekly pay 

• Health and wellness benefits plans   

• Flexible vacation and holiday policies  

• Paid parental leave   

• 401(k) with employer matching   

• Referral bonus  

• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs  

• Opportunity to work with a growing company that actively rewards and promotes its employees  

  

What You'll Do

• Assist with managing the team and the overall operation of the location, including but not limited to opening and closing, recruiting, training, scheduling, performance management, inventory management, weekly and daily report outs on performance, team schedules, and program metrics 

• Collaborate with the Team Lead and Retail Manager on setting and achieving team-specific goals related to quarterly sales targets 

• Assist in increasing sales of client’s products and CSAT scores through the development and execution of a best-in-class retail store team 

• Interact with customers and retail team members to resolve complaints or grievances 

• Assist partnership with Meta’s tech team to ensure all customer experiences are working correctly and are maintained 

• Other tasks as assigned by management 

What You'll Bring

Experience and Education:

• High School Diploma or equivalent required
• 2+ years of retail sales management experience required 
• 3+ years of customer-facing expertise in retail sales required
• Demonstrated strength in teaching/coaching techniques; positively influences and empowers others

Skills and Attributes:

• Extremely strong interpersonal communication, soft skills, written, verbal, and on-camera
• Performance Management and conflict resolution skills
• Ability to build and foster business relationships at multiple levels and independently
• Ability to show patience and tact and remain calm under pressure
• High level of initiative and self-motivation with a continued drive to learn
• Strong time management and organizational skills
• Ability to practice good judgment in analyzing information, strategic/critical thinking, and decision making
• Flexible availability with the ability to be on-call as needed

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to:

• Regularly talk, sit, stand, walk and bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 lbs
• Occasionally lift and carry up to 50 lbs
• Continuous hand/eye coordination and fine manipulation

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