Job No. 548959 Student Services Professional IA

CLASSIFICATION TITLE: Student Services Professional IA

UNION CODE: R04

TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2026. Any continuation beyond June 30, 2026 is contingent upon satisfactory performance and available funding.

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,150 per month.

CSU CLASSIFICATION SALARY RANGE: $4,150 - $5,076

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.

POSITION PURPOSE: The Student Services Professional IA (SSP IA), under direct supervision of the Director of Student Outreach, Access & Support, performs outreach and recruitment support activities of a basic and structured nature, provides pre-admission support following well established policies and procedures, and supports university outreach technology. The SSP IA supports enrollment goals and assists with implementing plans of action and activities related to outreach and recruitment of prospective first-time freshman and transfer students. To perform these duties, the incumbent interacts with a variety of constituents and stakeholders and will collaborate with the Office of Admissions to provide information and support to prospective students.

DUTIES & RESPONSIBILITIES:

Outreach & Recruitment Support

• Support university outreach and recruitment efforts by assisting with making standardized presentations at local high schools, community colleges, college fairs, career days, college nights, and community events to share basic information about the university and admissions process.
• Provide prospective students and families with accurate and current information about undergraduate enrollment, adhering closely to established policies and procedures.
• Maintain strong relationships with departments and divisions on campus, school leaders, community organizations and student organizations off campus to provide college information and contribute to the increase of access and enrollment on campus.
• Assist prospective students in the application process by providing step-by-step support using predefined resources and checklists.

Pre-Admission Support

• Request additional information and/or documentation from applicants, including academic transcripts to support application for admission.
• Assist with preliminary evaluation of admissions materials (including A-G requirements and transfer coursework) using clear criteria that are required to determine eligibility for admission.
• Create various standard reports as directed to track applicant progress.

University Outreach Technology Support

• Send pre-written or template-based communications through RunnerConnect, AskRowdy or ComGen in Peoplesoft for the University Outreach department as needed to engage and recruit prospective students.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.  Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –

• Regular and reliable attendance is required.
• Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.
• Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations.
• Ability participate in and contribute to group meetings, conferences and interviews.
• Ability to clearly express ideas and recommendations and write clear and concise reports.
• Demonstrated