Client Communications Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is looking for a Client Communication Specialist to develop, coordinate and implement non-promotional communications that support the business line's objectives. The ideal candidate should be able write accurately, clearly, and on-brand while seeking to provide a positive client experience possible. Must also be able to adapt and manage multiple, quick-paced projects with fast approaching deadlines.
 

​Primary Responsibilities

• Collaborate with subject matter experts and key stakeholders to fully understand the customer communication needs and adapt communications based on proactive discovery with key stakeholders.

• Develop, coordinate, and implement client communication plans that support the communication objectives of business programs.

• Lead projects with limited guidance, and provide communications that are accurate, customer-centric, clear, branded and compliant.

• Utilize various tools and resources, including AI technologies, to enhance communication strategies and improve efficiency.

• Deliver customer-centric, multi-channel communications programs to maximize retention and engagement.

• Collaborate with internal partners to ensure that all communication programs are in accordance with all laws, regulations and bank policies.

• Provide communication resources, expertise, and guidance for business line leaders.

• Communicate effectively with senior management.

• Complete projects on time and on budget, as outlined in project plans.

• Maintain awareness of changing market dynamics and collaborate with partners to test and learn new ways to engage and communicate with clients.

• Evaluate and measure results to optimize messaging.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results

Preferred Skills/Experience

• Bachelor’s degree in marketing/communications or related field is preferred; MBA is a plus.

• 3-6 years’ experience in communications or marketing

• Experience developing direct client communications within various communication channels such as email, postal mail, social media, website, etc.

• Experience providing communication strategy recommendations with tactics to multi-functional teams that support business goals and objectives.

• Excellent writing, editing and proofreading skills.

• Strong organizational skills and an eye for presentation and details.

• Provide solutions/problem solve.

• Demonstrates agility in thinking and delivery.

• Strong interpersonal and team building skills.

• Ability to work under tight deadlines while managing multiple projects.

Tag: INDMO

*This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-f