Senior Staff DevOps Engineer - Cloud Analytics & FinOps Engineering Platform

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team 

Join the Global Cloud Services organization as the founding member of our Cloud Analytics & FinOps Engineering Platform team. You will be instrumental in establishing the technical foundation and architectural direction for ServiceNow's next-generation FinOps governance platform. 

Role 

We are building a modern, secure, and highly scalable multi-cloud data platform infrastructure powering next-generation analytics to support ServiceNow's Cloud and AI growth. As our Senior Staff DevOps Engineer for Cloud Analytics & FinOps Engineering Platform, you will architect, secure, and operationalize our hybrid cloud data platform infrastructure spanning AWS, GCP, Azure, and on-premises systems. You will have ownership over CI/CD pipelines, infrastructure-as-code, platform security, cost optimization, observability, and data source integrations across our complex ecosystem while navigating ServiceNow's enterprise infrastructure standards and compliance requirements. 

This is a unique opportunity to build enterprise-grade platform infrastructure from the ground up, establish DevOps best practices for modern data platforms, and work within a Fortune 500 enterprise environment with global scale requirements. 

What you get to do in this role:   

• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
• Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
• Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

Platform Infrastructure & Architecture 

• Design and implement secure, scalable Kubernetes clusters across AWS EKS, GCP GKE, and Azure AKS supporting complex data platform workloads.
• Architect hybrid cloud infrastructure with unified management and governance, building infrastructure-as-code solutions using Terraform, AWS CDK, and CloudFormation for repeatable deployments.
• Establish multi-cloud networking including VPC design, cross-cloud connectivity, and Transit Gateway configurations while navigating ServiceNow enterprise standards and approval processes. 

Security & Compliance 

• Implement comprehensive security frameworks across multi-cloud data platform stack adhering to enterprise security standards.
• Design identity and access management across cloud providers following principle of least privilege, orchestrate secrets management using cloud-native solutions, and establish security scanning for container images and infrastructure.
• Ensure compliance with SOC2, FedRAMP, and regulatory requirements while working with security teams to implement platform controls and data governance. 

CI/CD Pipeline Engineering & GitOps 

• Design sophisticated CI/CD pipelines using Jenkins, GitHub Actions, TeamCity, and Argo CD for GitOps workflows.
• Manage artifact repositories with automated image scanning and promotion, create Helm charts for complex data platform services (Trino, Airflow, Lightdash, Grafana), and establish automated testing pipelines for infrastructure changes with drift detection and remediation. 

Observability & Site Reliability Engineering 

• Architect comprehensive monitoring using Grafana, Prometh