Vice President of Service Delivery

Redaptive is seeking a Vice President of Service Delivery to join our team. In this role, you will be responsible for the efficient, timely and high-quality delivery of all services to Redaptive customers from the time the sale is closed until handover of the services has occurred and billing has commenced. You will be in charge of ensuring that Redaptive surpasses all competitors in the manner in which we respond to customer requests and deliver contracted services. To reach this goal, the Vice President of Service Delivery must develop a high-performing team, implement best practice processes and technologies, and interact with Customers, Sales, Engineering, Construction, Partners, Vendors and Customer Care & Billing groups to coordinate the highest level of service delivery. This position reports to the Senior Vice President of Operations.

Committed to Diversity, Equity, Inclusion and Belonging 

Job Responsibilities

• Operate and manage all aspects of the order fulfillment Design, Partner Managment, Dispatch, Install and Project Management functions to ensure the effective coordination of all activities necessary to the delivery of services.
• Manage a distributed Operations team dedicated to the efficient delivery of customer services.
• Create and effectively deliver design and implementation services for more complex network solutions.
• Manage the Logistics function to ensure that all necessary materials are available when needed to facilitate the most efficient delivery of services. Ensure that best practice materials handling and warehousing processes are followed and that compliance to company policies is maintained.
• Provide effective, honest, and clear feedback on performance of direct reports and ensure that they do the same with their subordinates.
• Coordinate the filtering and qualification process for all proposed Solutions opportunities to ensure that they fit with the strategic direction of the company.
• Participate in the development and management of budgets related to the Service Delivery.
• Gather and provide to Product Management and/or Marketing, any information, suggestions, or other feedback that could lead to the refinement of existing products or development of new products based on customer information and solution design.
• Ensure that technology and systems are effectively utilized to facilitate the delivery of services, with an emphasis on automation whenever possible.
• Ensure that the proper data management practices are in place necessary for the accurate billing of the customer, the efficient operation of the company and the efficient management of the Service Delivery function.
• Participate in the sales cycle with Strategic Account Executives and Sales Directors or VPs, as needed or desired to assist in closing new business.

Job Requirements/Qualifications

• 15+ years of experience in a service delivery provider environment.
• 10+ years of leadership/management experience.
• Bachelor's degree or advanced degree preferable or relevant experience.
• Experience developing executive relationships; managing multiple simultaneous complex projects; and developing key strategies around business objectives.
• Excellent business and financial management.
• Broad understanding of cultural change, processes innovation, and technology utilization challenges and opportunities.
• Dynamic leadership ability developing and energizing multidiscipline, high-performance work teams to learn and apply new skills/techniques to business needs.
• Demonstrated organizational management skills in a highly complex, technical, fast-growing environment in budget management, personnel management, mentoring, coaching, and planning.
• Excellent oral and written communications; an ability to present and discuss technical, functional and management information in a clear, concise, and efficient way that establishes rapport, persuades others, and gains understanding and appreciation.
• Effective analytical, problem-solving, and conceptual skills.
• Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and/or diverse user systems.
• Flexible management style, able to quickly adapt to diverse and changing environment and management successfully in a high stress environment.
• Ability to develop new approaches to solve problems and seize opportunities for sustaining business success.
• Belief in and adherence to using quantitative metrics to measure performance of staff against stated objectives.
• Have an ergonomically correct and functional work-from-home workstation set up; amenable to a hybrid of working from home and in an office setting in the Denver Metro Area, Colorado.


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