Mid Market Account Executive

Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

About the team

Please note: this role is a Hybrid position that requires 2 days / week in office in the heart of the Financial District in San Francisco.

The Account Executive team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is selling our primary product offerings to prospective new customers in an inbound capacity. In this highly consultative role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a well established team of high quota attainers and well established track record of success (currently listed in the top 10% of sales orgs according to RepVue!)

What You'll Do

• As part of our Account Executive team, your role will be selling our primary product offerings to inbound leads.

• You will be in a sales role, hold a quota and be responsible for optimizing your own process to hit that quota

• You will own the sales process from inbound discovery call, through demo and closing process

• You will have inbound leads sourced by Partnerships and Marketing teams

• You will work collaboratively with the sourcing partners to take deals from interested prospects to paying customers.

Who You Are

• 2-3 years of sales experience as an Account Executive or selling directly to e-commerce brands in a closing role

• Demonstrated success in a fast paced and high volume sales environment

• Proven track record of meeting and exceeding quota

• Tech Savvy, you will act as a solutions consultant that can speak to how our products can help improve the CX experience and drive revenue

• Selling is something you love doing, you want to be coached and further develop your sales skills

• Ability to understand complex ideas and automate processes

• Active listener who can identify opportunities and leverage them

• Strong ability to move fast and get things done

• Outstanding verbal, written, and presentation skills in English

Nice To Have

• Track record of meeting and exceeding quota

• Previous experience in e-commerce

• Previous experience selling SaaS products

• Previous experience selling customer support software

• API and HTTP integration knowledge

• MEDDPICC certification

Perks & Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

The position's Interviewing Process

• Hiring Manager/Sales Leader call

• Hiring Manager/Sales Leader call

• Case Study/Product Demo

• VP call

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an ex