Staff, Technology Operations

Position Summary...

Join Us in Transforming Customer Engagement Services at Walmart!

Are you ready to be part of an exciting transformation at Walmart? Our Customer Engagement Services team is at the forefront of delivering massive changes for our customers and the business. With ambitious goals, we are leveraging cutting-edge technology, innovating in AI, and data-driven insights to revolutionize customer experiences.

Beyond Operations: Driving Business Impact

Customer Service used to be just about solving problems. At Walmart, it's now a game-changer. We're driving business impact and giving leaders unparalleled customer insights through advanced tech and data analytics. These improvements will drive increased customer satisfaction, reduce defects, and lower costs, supporting Walmart's Every Day Low Cost (EDLC) vision. We are looking for a passionate leader to join us in this journey and help drive this forward. If you're excited about making a significant impact in a dynamic and innovative environment, we want to hear from you!

What you'll do...

Business Operations Requires knowledge of Organization KPIs Assessment techniques To cater to key stakeholders and their priorities Participate in business task to get things done in own unit or area Communicate key considerations for business decision making process Comment on the organizations business model and financial goals Cite examples of types of information needed to make sound business decisions

Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuring progress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning

Financial Management Requires knowledge of Financial Management tools and processes Budgeting and internal and external program Communication tools and processes To create manage monitor Program budget Provide estimation budgeting inputs to Business cases Annual Operating Plan AOPsLong Range Plan LRPs Monitor delivery schedules and cost expenditure for the program Project the ROI of future programs

Program Estimation Requires knowledge of Program Estimation tools and techniques Risk Assessment and Mitigation tools and techniques To assess and identify the resources required for successful completion of the project of small to medium complexity Identify potential risks for successful completion of the project

Program Monitoring and Control Requires knowledge of Program Monitoring and Control tools and processes Internal and External program Reporting and logging tools and processes To monitor and evaluate the progress of the projects against approved milestones and timelines Lead cross functional andor pillar coordination meetings to review schedule progress health issuesrisks and key dependencies of the projects Take appropriate measures when required to bring program health on track in case of adversity

Program Definition Requires knowledge of Program Management techniques tools and frameworks Benefits analysis Program Planning tools and techniques To understand business requirements and priorities to define an integrated plan for implementation of largescale organizational program 10 vertical tracks Define the charter statement of work module owners and performance measurement baselines for all modules within the program Apply understanding of operational and financial factors that drive organizational success and the interdependencies between business functions to recommend solutions that work across business units functions.

Influencing and Building Stakeholder Cons