Customer Account Coordinator

Position Title:

Customer Account Coordinator II

 

Pay Rate:

$47,300 - $63,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

 

Category/Shift:

Salaried Non-Exempt, Full-Time

 

Physical Location:

Beaverton Ink and Plate

5570 SW Western Ave

Beaverton, OR 97005

 

The Job You Will Perform:

• Receiving, processing and monitoring customer’s orders.
• Coordinating and facilitating orders through the entire system--from initial customer contact through final production of printing plate order.
• Handling customer concerns and communicating to appropriate departments.
• Involved with continual interaction with production and art departments.
• Provide excellent customer service through timely and accurate customer communications via email and telephone.
• Accurately enter customer orders into order entry system.
• Communicate status of orders to customers.
• Initiate entry of customer complaints into the Customer Feedback System (CFS).
• Produce estimates and quotations for customers.
• Coordinate warehouse inventories, reorder and ship quantities based on established parameters.
• Work with production staff and utilize internal systems to achieve on-time customer deliveries.
• Work with sales staff to ensure accurate and timely customer communications.
• Ensures customer retention/satisfaction.
• All other duties assigned.

 

The Qualifications, Skills and Knowledge You Will Bring:

• Entry level and up to 3 years of customer service/relations experience
• Excellent interpersonal skills, problem-solving skills, multi-tasking skills, and must work well under pressure and prioritize work effectively.
• Strong oral, written and e-mail communication skills.
• Ability to handle telephone conversations, listening and communicating.
• Computer program knowledge, including Microsoft Word, Access, and Excel.
• Enthusiastic, customer focused, self-motivated, innovative and aggressive.
• Excellent phone and email etiquette and courteous, professional communication and customer relationship/service.
• Strong problem solving skills
• The ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations.
• BS/BA in appropriate field is a plus.
• Customer service experience in a manufacturing environment is a plus.
• Knowledge in corrugated packaging or flexo-graphic printing, and graphics is a plus.

 

The Benefits You Will Enjoy:

International Paper of