Help Desk & Field Support Specialist

Description

This is a full-time, direct placement role at Zbrella Technology Consulting.

  

We are looking for a Help Desk Technician to help bring our vision of having great people serve great people to life. Everyday we wake up to find ways we can use technology to improve ourselves, the clients we serve, and leave the world in a better place than when we found it. But we cannot do it alone. We need help, people who believe in what we believe, people who love technology, people who are dedicated to learning something new everyday and helping make our vision tangible.

 
 

Key Responsibilities:

• Respond to Help Desk Requests from customers within zbrella’s defined timeline and in an efficient manner for computer assistance. This includes hardware, software, printers, OS, and mobile devices.
• Manage Active Directory Users, Computers, and Groups along with the appropriate security rights.
• Support other members of our IT Team to complete assigned projects as needed.
• We focus on face-to-face customer support and relationship building. You must communicate with our users via phone, email, and in-person encounters on a daily basis.
• Diagnose computer hardware, software, printer, and other workstation issues running in an Active Directory.
• Manage access for authorized users through Active Directory Security Permissions.
• Install printers, manage antivirus software, and expertly detect and remove threats.
• Support and rebuild Microsoft Windows 7, 8, and 10 workstations.
• Perform email maintenance and archiving of users in Microsoft Office (pst, ost, etc.).
• Work with contacts, files, and applications on mobile devices. You must be comfortable with backing up and restoring data.
• Train and learn our Enterprise Ticketing system to record information on all service tickets, time entries, activities, etc. to ensure day-to-day compliance with our documentation rules and procedures. 

Requirements

• On-Call Support for Help Desk is required during after hours/weekend. On-call/after-hour support is rotated between all members of the service team.
•  Minimum of 3 years of experience in IT support, help desk, or a similar role 

Salary Description $50,000 - $60,000