Clinical Revenue Supervisor

Department

BSD UCP - Revenue Cycle

About the Department

The University of Chicago Practice Plan (UCPP) is the central organization that supports the clinical activity of nearly 750 clinically active faculty practicing at the University of Chicago. These clinically active faculty collectively form the University of Chicago Physicians Group (UCPG) which is located in Burr Ridge, IL. The University of Chicago Physicians' Group (UCPG) is a component of the physician practice plan for the University of Chicago. The UCPG department provides billing services for medical services provided by University physicians and manages the accounts receivable and reporting processes for the Biological Sciences Division (BSD) departments. Each physician is a faculty member and is based in a specified department in the BSD.

The University of Chicago is a private institution encompassing the undergraduate College, six professional schools (Business, Law, Divinity, Public Policy, Medicine and Social Service Administration), four graduate divisions (Biological Sciences, Humanities, Physical Sciences, and Social Sciences) and the University of Chicago Medical Center. The broader University enterprise includes Argonne National Laboratory, Fermilab, and Yerkes Observatory. The Biological Sciences Division (BSD) includes the Pritzker School of Medicine, approximately 20 academic units, degree granting committees, and research centers and institutes. The BSD is located on the University's main campus in Hyde Park, ten minutes south of downtown Chicago. BSD's patient care operations are conducted primarily at the University of Chicago Hospital and clinics, which share the same campus.

Job Summary

The Clinical Revenue Supervisor plays a key role in supporting the revenue cycle team by performing physician revenue cycle billing, cash application, credit resolution, and reconciliation across professional and hospital billing lines of business. This position collaborates with University and UCM departments, patients, payers, and external vendors to ensure accurate claims processing, cash posting, and accounts receivable management. This position offers the opportunity to improve processes, implement enhancements, and contribute to a compliant, efficient, and collaborative revenue cycle environment. This role provides professional support and solves straightforward problems in projects related to revenue cycle operations, including activities related to charging, billing, and collecting. Coordinates the management of successful billing and compliance activities with department managerial and executive staff.

The Clinical Revenue Supervisor requires a proactive approach to identifying and resolving unapplied payments, misapplied credits, and outstanding AR, as well as streamlining workflows to enhance efficiency. Additionally, the Clinical Revenue Supervisor will partner with internal teams, including the Hospital Billing Cash Application Team and Finance, to maintain accurate ledgers and reconcile accounts. Responsibilities also include developing reports, assisting with policy and procedure documentation, providing subject matter expertise on cash application and credit resolution, and supporting root cause analyses to reduce manual work and optimize revenue cycle operations.

Responsibilities

• Oversees the application of cash, credit resolution, and cash reconciliation for all service areas and lines of business with minimal direct oversight.
• Works closely with UCM Hospital Billing (HB) Cash Application Team and Finance to ensure the accurate posting of cash and ledger reconciliation.
• Identifies unapplied cash across Professional Billing (PB) and Hospital Billing (HB).
• Proactively reviews current workflows for Cash Application and Credit Resolution with the intention to improve, implement, communicate, and maintain an efficient posting and refund process.
• Creates simple to moderately-complex reports that are necessary for cash/ledger reconciliation.
• Identifies and resolves the systematic and/or operational root causes of misapplied payments, credits, and outstanding AR.
• Oversees and manages credit and remittance work queues (WQ) and proposes both short- and long-term enhancements that support business needs.
• Communicates clearly and professionally with the other UCPG units, clinical departments, external vendors, and payers in effort to build partnerships that result in compliant billing, cash application, credit processes, and reconciliation.
• Provides cash application and credit resolution expertise to other UCPG and UCM business units as needed.
• Works with Hospital finance team on cash, credit, and reconciliation issues that cross between PB, HB, or SBO applications.
• Creates workflows and assists manager in developing and documenting poli