Customer Excellence Director, Intercontinental

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

• Develop and integrate strategies across Commercial Operations to review/improve business and strategic planning processes in order to improve general business performance.
• Lead key cross functional projects and liaise cross-functionally in order to identify opportunities and projects that deliver increased efficiency, product sales, productivity and/or value to customers.
• Assess performance against business KPIs, drive effective sales incentive models, train sales force and other appropriate in-field/office based roles on concepts, processes, methodology, and benefits of state of the art and innovative systems (i.e. SFE, CRM, No Limits, etc.) to continuously improve performance.
• Drive primary/secondary market research efforts in order to support Commercial Operations teams to achieve higher marketing and sales impact.
• Review and critically evaluate Brand Planning process in order to improve business impact of brand strategy and tactics; plan and coordinate timelines/date commitments for LRP, NNLRP, S&OP, etc.
• Develop, lead and coach direct reports
• As member of the Affiliate Management Team role model AbbVie WWW behavior.
• Lead Future Fit implementation in order to achieve excellence.

Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Qualifications

Qualifications:

• Bachelor’s degree or equivalent
• Relevant experience with proven track record of success in senior sales, customer and/or business excellence/SFE and project management roles
• Ability to clearly communicate strategy into implementation tactics
• Ability to analyze data